Most Popular Scripts | PHP | Scripts & Programs | Customer Support

osTicket can manage emails from an perl gateway via aliases, pop3 with crontab login, or manual pop3 login when admin is accessed. Users will received an autoresponce when they send emails or see ticket created info if using web-based form mail. They can also view ticket status online using their email/ticket# to login. Alot of built in security features and more.

eTicket is an electronic support ticket system for PHP, that can receive tickets via email (pop3 or pipe) and a web-based form, as well as manage them using a web interface, with many new features and bug fixes.

Live Chat Software powered by PHP and MySQL. Fully downloadable with 100% PHP source code. Functions include: Unlimited operators, unlimited departments, embedded chat, waiting queue, real-time visitor traffic monitor, and more. Free Trial available.

An easy to use, feature-rich help desk system compatible with desktop and mobile devices. Guests and registered users can browse a knowledge base and submit tickets via custom web forms or email. Staff can be assigned roles and can manage tickets within selected groups. Setup and customization are easy with an installation wizard and a step by step guide. Features include unlimited tickets, IMAP/POP email integration, user registration and/or guest access, ticket history, custom groups and priorities, customisable form, knowledge base, custom email notifications, unlimited staff, staff permissions, staff to group assignment, automatic ticket assignment, dashboard, real-time tickets, search and filter tickets, canned replies, bulk edit tickets, rich text formatting, private notes, ticket rating, time spent, reporting, service level agreements (SLAs), multi-language support, time zone support, file attachments, anti-spam filter, responsive design, css styling and many more

Help Center Live is an extremely powerful Live Support application built in PHP with MySQL backend. Features include: Live Support, FAQ, Trouble Tickets, WinApp addon so that the application can be minimised to your windows system tray. Other features include: Unlimited Operators/Departments/Users, Unlimited Chat Sessions, Transfer Chat, Push web pages and MUCH more..

A Live Help customer support solution that allows you to chat with your browsing visitors. Includes many features; multiple chat requests and operator accounts, chat with multiple visitors simultaneously, instant messenger interface, transfer chats between operators, online alerts/sound when guests are pending for support or receiving messages, editable language pack, real-time statistics, daily transcripts report, Online / Offline / Be Right Back / Away status, FREE server upgrades and Live Help Messenger Windows application for your operators.

LiveAgent is the only customer service software that integrates all communication channels neatly into one place. Integrated communication channels: - Email Help Desk - Ticketing, Rules, SLA - Live Chat - real time live chat, proactive chat invitations, live monitoring - Video Call - real time video call with your customers just like with Skype - Phone - connect your phone number, answer and store all phone calls directly from LiveAgent - Customer portal - Knowledge Base, Forum, FAQs, Features & Suggestions - Facebook & Twitter - answer facebook messages or tweets LiveAgent is currently used by 15,000 customers & in 47 languages worldwide.

LiveAdmin Lite is the Free version of the powerful live chat software, still has tons of features and best of all, it's free.

HelpDeskZ is a free PHP based software which allows you to manage your site's support with a web-based support ticket system. Categorise tickets into groups to organise tickets and assign agents to groups to manage tickets. Stop wasting time writing the same replies again and again. Ensure quick consistent responses to common questions by creating pre-formatted replies. Customize the data collected from users when submitting a ticket to help get straight to the issue. You can easyly change the look of your helpdesk with only html knowledges because HelpDeskZ use Twig as template engine. HelpDeskZ can be translated easyly to any language.

Trellis Desk is a user-friendly, clean, but powerful help desk system. It has many features, including custom department / profile fields, rich text editor support, ACP permissions, department permissions, escalation control, RSS feeds, statistics, advanced logging, email piping, guest ticketing, canned replies, custom pages, API / module support and much more. Knowledge Base categories and departments make it easier to find content. Email piping allows support / ticket management all through email. You can also use the skin and language manager, to customize the look & feel of Trellis Desk to fit your website.

SitePanel is a fully-featured enterprise level support and information centre for businesses and their clients. The system is designed to be extremely user-friendly but at the same time affording experienced users a multitude of advanced options allowing them to fully leverage the power and range of features the system has to offer. SitePanel consolidates all of your support efforts into a single web based application.

Live Helper Chat - live support for your website. Featuring web and desktop clients. Compatible Windows, Linux, Mac. XMPP notifications support including GTalk, Android, IPhone. Enables interactive live chat for customers support. Users GEO detection. Questionary/Voting module, FAQ module - user location relevant questions and answers. RTL, LTR languages support. Different widgets positions in page. Shotbox/Chatbox module. Option to embed shoutbox directly in page. Pro active users invitation. Users location with google map.

A nice looking online support script using php + mysql + flash to operate. Wait for a representative to answer the customer, but after some while if you are offline, customer can send you an email. Version 1.6 comes with status indicator. Version 1.7 supports multilingual and translator. Latest version: 2.1.3 security fixes and improvements.

Omnistar live is a comprehensive web based php customer support solution that provides live chat, help desk ticket tracking, a customizable FAQ Knowledgebase and more. All of these integrated components help to provide a more effective customer support environment for your customers. Your customers will have the ability to easily submit helpdesk tickets through the user friendly interface or they may email inquires and have them automatically routed into the helpdesk. With our online chat software your support staff will also have the ability to chat directly with any customer or visitor to your web site via the live chat component. Through the private label online chat software component your staff will also be able to push web pages to visitors, save chat transcripts and get valuable information about site visitors such as last pages visited. The customer support software also includes a customizable troubleshooter tool that can contain step by step problem solving info.

Providing online consumers with fast and friendly service goes a long way when it comes to gaining their trust and earning their business. With PHP Live Helper's online chat software, you can build that trust and increase sales by providing your customers with "instant" onsite support. Fully administered through a convenient, web-based communication platform, PHP Live Helper Customer Support Software gives you the anytime, anywhere access you need to answer questions, assist customers, and build a successful ecommerce business.

Omnistar Live is a live chat support software system that allows you to chat with site visitors, log support issues in a help desk and create a knowledgbase of information. Omnistar Live is also a dynamic call tracking software solution that can be used the manage support and sales issues reported in any help desk call center. The dynamic live chat component of Omnistar Live will not only allow your vistitors to request chats with you, but you will also be able to initiate chat sessions with anyone visiting your site. Through the chat windows you will also be able to push web pages to visitors, send visitors a customized survey form, transfer chats to other staff and save, print and email the entire chat transcript.

iScripts SupportDesk is a powerful, unique help desk software with integrated live chat, remote desktop and knowledge base. This open source software is a perfect solution for customer support of web sites and enterprise technical support. It allows users to submit trouble tickets by email, live chat or web form. The main features include: *Integrated Live Chat to talk to your clients in real time. *Integrated remote desk to view and or control your clients desktop to immediately troubleshoot issues. This unique feature works without any third party service or download. *Email Piping: Create/Modify tickets based on customer emails automatically *Feature-packed admin and staff section *Flexible Knowledgebase *AJAX powered user interface *Advanced ticket Rule wizard *IMAP/POP3 support *Downloads : Share with your clients common files such as manuals etc in the download section. *Multiple skins to match your web design *Private Messages *unlimited Departments

The world's most popular live chat service. So easy to get started that within a matter of minutes, you can be chatting with visitors on your website. Simply add the provided chat button html to your web pages and install the BoldChat Operator Client application on your PC to answer chats. Receive alerts when a visitor clicks your chat button. Take advantage of our 10-day free trial, to sample the full power of live chat integrated with the ability to monitor visitors, manage sales leads, manage inbound emails, and manage tickets.