Most Popular Scripts | PHP | Scripts & Programs | Customer Support | Help Desk

osTicket can manage emails from an perl gateway via aliases, pop3 with crontab login, or manual pop3 login when admin is accessed. Users will received an autoresponce when they send emails or see ticket created info if using web-based form mail. They can also view ticket status online using their email/ticket# to login. Alot of built in security features and more.

eTicket is an electronic support ticket system for PHP, that can receive tickets via email (pop3 or pipe) and a web-based form, as well as manage them using a web interface, with many new features and bug fixes.

An easy to use, feature-rich help desk system compatible with desktop and mobile devices. Guests and registered users can browse a knowledge base and submit tickets via custom web forms or email. Staff can be assigned roles and can manage tickets within selected groups. Setup and customization are easy with an installation wizard and a step by step guide. Features include unlimited tickets, IMAP/POP email integration, user registration and/or guest access, ticket history, custom groups and priorities, customisable form, knowledge base, custom email notifications, unlimited staff, staff permissions, staff to group assignment, automatic ticket assignment, dashboard, real-time tickets, search and filter tickets, canned replies, bulk edit tickets, rich text formatting, private notes, ticket rating, time spent, reporting, service level agreements (SLAs), multi-language support, time zone support, file attachments, anti-spam filter, responsive design, css styling and many more

LiveAgent is the only customer service software that integrates all communication channels neatly into one place. Integrated communication channels: - Email Help Desk - Ticketing, Rules, SLA - Live Chat - real time live chat, proactive chat invitations, live monitoring - Video Call - real time video call with your customers just like with Skype - Phone - connect your phone number, answer and store all phone calls directly from LiveAgent - Customer portal - Knowledge Base, Forum, FAQs, Features & Suggestions - Facebook & Twitter - answer facebook messages or tweets LiveAgent is currently used by 15,000 customers & in 47 languages worldwide.

HelpDeskZ is a free PHP based software which allows you to manage your site's support with a web-based support ticket system. Categorise tickets into groups to organise tickets and assign agents to groups to manage tickets. Stop wasting time writing the same replies again and again. Ensure quick consistent responses to common questions by creating pre-formatted replies. Customize the data collected from users when submitting a ticket to help get straight to the issue. You can easyly change the look of your helpdesk with only html knowledges because HelpDeskZ use Twig as template engine. HelpDeskZ can be translated easyly to any language.

Trellis Desk is a user-friendly, clean, but powerful help desk system. It has many features, including custom department / profile fields, rich text editor support, ACP permissions, department permissions, escalation control, RSS feeds, statistics, advanced logging, email piping, guest ticketing, canned replies, custom pages, API / module support and much more. Knowledge Base categories and departments make it easier to find content. Email piping allows support / ticket management all through email. You can also use the skin and language manager, to customize the look & feel of Trellis Desk to fit your website.

SitePanel is a fully-featured enterprise level support and information centre for businesses and their clients. The system is designed to be extremely user-friendly but at the same time affording experienced users a multitude of advanced options allowing them to fully leverage the power and range of features the system has to offer. SitePanel consolidates all of your support efforts into a single web based application.

Omnistar live is a comprehensive web based php customer support solution that provides live chat, help desk ticket tracking, a customizable FAQ Knowledgebase and more. All of these integrated components help to provide a more effective customer support environment for your customers. Your customers will have the ability to easily submit helpdesk tickets through the user friendly interface or they may email inquires and have them automatically routed into the helpdesk. With our online chat software your support staff will also have the ability to chat directly with any customer or visitor to your web site via the live chat component. Through the private label online chat software component your staff will also be able to push web pages to visitors, save chat transcripts and get valuable information about site visitors such as last pages visited. The customer support software also includes a customizable troubleshooter tool that can contain step by step problem solving info.

iScripts SupportDesk is a powerful, unique help desk software with integrated live chat, remote desktop and knowledge base. This open source software is a perfect solution for customer support of web sites and enterprise technical support. It allows users to submit trouble tickets by email, live chat or web form. The main features include: *Integrated Live Chat to talk to your clients in real time. *Integrated remote desk to view and or control your clients desktop to immediately troubleshoot issues. This unique feature works without any third party service or download. *Email Piping: Create/Modify tickets based on customer emails automatically *Feature-packed admin and staff section *Flexible Knowledgebase *AJAX powered user interface *Advanced ticket Rule wizard *IMAP/POP3 support *Downloads : Share with your clients common files such as manuals etc in the download section. *Multiple skins to match your web design *Private Messages *unlimited Departments

DeskLance is a HelpDesk for Internet companies that require communicating with their customers. Includes Admin Area, Staff Area, Member Area. With a fast,easy template and Live chat system, it is the superior one. Add/Edit/Delete/Email Admins,Staff,Members. Create/Edit/Delete/Close/ Open Tickets. Send/View/Delete/Reply Private Messages. Add/Edit/Delete F.A.Q. in Integreted Knowledge Base. Fetch Mail through any Mail server and convert to tickets. Ability to search tickets. ADD/EDit/Delete staff notes viewable by staff/admins. IP Lookup feature to check the server status of specific ports. Mail Piping, Unlimited Saved Responses, TroubleShooters. New mail piping supports multiple mail programs and is far more flexible. New version contains mySQL Toolbox with mySQL backup. And Much Much More. Easy Web-Based Installation.

OpenSupports is a PHP-MySQL script, a support center for your website. You can create staff members who will help you to answers user's tickets. Also, you can have an articles library for your users. Users can send support tickets and they will be answer by your staff members. On the official site you will find manuals, demos and all the information you need to aplied it. A script totally recommended,OpenSupports can be the solution for many webmasters.

DanPHPSupport is a PHP-based support ticket system. It is designed to be easy to use, yet provide all the good features to make the average user happy. It has a support ticket system, as well as a Knowledgebase (where you can enter common questions into a searchable database). It also includes support for canned responses, multiple ticket categories, definable severities, user management, unlimited administrators, and more! There's also a BBCode editor for formatting posts, and a rich text area for editing Knowledgebase articles! Most of the current free support ticket software is bad quality with problems such as limited features and major security holes. DanPHPSupport will eventually change all this

Complete web-based helpdesk system that manages all incoming and outgoing tickets and e-mail messages through a central, intuitive user interface. The system includes a full-featured knowledge base that can deliver relevant articles based on the questions your clients enter into new tickets. Advanced workflow functions allow you to assign, forward, and comment on tickets while viewing the activity of other administrators in real time. SupportTrio also provides fine control over user permissions, allowing you to maintain a number of separate departments or even entire helpdesks which are accessible to only the most relevant clients and staff members. Additional features include a file library, troubleshooter module, calendar and address book, plus full integration with the TrioLive live chat system.

Inout Support Desk Manager is a powerful, feature rich, easy to use customer support script that works on PHP + MySQL. It helps you to handle your client's tickets and projects. Features Include # Gmail Like Interface # Custom Project Section # Unlimited clients and staffs # Unlimited support tickets and projects # Unlimited Products # Custom privileges to staffs # Email alerts # Ticket/project starring # Ticket rating # Attachments with each post # Tag notes to post # Upload attachments along with posts # Signature for posts # Point system for staffs # Private message for staffs # Multi language support # multi theme support # Detailed system statistics # Payment statistics # PayPal payment gateway # Client/staff logs # Question Bank # Knowledge Base # Unlimited articles # Easy Article editing with WYSIWYG editor # Article keyword tagging # Article rating #FREE install, support & updates #Online Demo.

Ant Helpdesk is a web based open-source helpdesk system designed to share your files and requests over the web . Ant Helpdesk lets you create requests , upload files , write replies and much more ...

Free open source help desk system with great features like email notification and self ticket creation and registration. Version 2.0 has been re-written from the ground up to be fast and secure.

iKode Helpdesk X, a pioneering web based customer service solution for your internal and external IT help desk. It is used by thousands of companies worldwide. There are 8 language package, which is English, Deutsch, Bulgaria, French, Magyar, Portuguese, Greek and Chinese What's new in this version 4.0: - New User interface - Easily Customize Support Sidebar - Create unlimited department alias on the fly. - Shareable Knowledge Base Article - Added New Language package - General Code optimization - Several Bugs Fixed - And More...

HOT is a user-friendly helpdesk/trouble-ticket system written using PHP and MySQL. It is very powerful, easy to administer, quick to configure and is designed using CSS and compliant code to allow for easy theme changes.