Customer Service

Magento 2 Order Attachment Extension by MageSales uploading attachments / files to orders from customers my account or admin to order. Magento 2 Order Attachment Extension for uploading attachments/files to orders (by the customer and/or the admin). The number of files and the file types are configurable. The files/attachments can be added from one/all of: - order checkout - order review step (configurable, can be enabled/disabled) - customer account - order view section (configurable, can be enabled/disabled) - magento admin - order view section

Advanced Testimonials Magento 2 extension allows you to have testimonials in your store. It is very helpful to persuade new visitors to purchase products or services at your store. It display customer’s name, description, image, company name, email & website on testimonial page.

Import Export Newsletter Subscriber Features Bulk Newsletter subscriber Import via CSV Import Easily export newsletter subscriber within a click Handle newsletter subscriber status update by CSV Highly use for migrating data Into Magento 2 Also allows to Import guest customers Support all newsletter subscriber status like "subscribed" , "unsubscribed" , "unconfirmed", "not_active" Easy Installation and Ready to use Plug & play

Customer Product Images Features Enable / Disable Functionality from back-end Admin can view all customer product image requests from customers with all necessary information to approve or reject requests. Merchant can reward customers with the automatically coupon code feature for approved image requests. Merchant can prevent product Image request on per customer group Allow popup effect control & advanced popup option from the system configuration Allow to change text of button and title from the system configuration Support email notification for each request (i.e. new, approved, rejected requests) Email Template Configuration Responsive Popup design Support multiple store view Easy Installation and Ready to use Plug & play

Brush Your Ideas is comprehensive web to print software solutions with full of powerful features to transform any online store into a creative studio. While making our magento product designer tool, we care about to compatible it for various industry business like t-shirts, invitation & greeting cards, coffee mugs, coasters and other gift items, laptop and mobile skins, posters, banners and many more.

Majority of time, customers get dissatisfied and abandon cart when they can't get product delivery on their desired dates and time. Providing customers with best user experience and services only till product purchase is not enough now days, people need convenience and satisfaction additionally. People are more likely to buy from where they can choose preferable delivery date and time because of many reasons like gifting for various occasions, to receive products before going out for vacation and many others. In such cases, if your Magento stores lacks such features, you are likely to face cart abandonment. MageComp has come up with Magento 2 Delivery Date extension to provide your customers with an option to select delivery date, time and message at the time of product purchase. This helps them getting delivery on their desired time and date.

It may happen that your customers have some common queries or questions about the products and services you offer. And then you feel tired of giving the answers of the same questions again and again to each and every query received. You must be thinking how to answer all those common queries without any hassle and efforts. FAQ extension for Magento® 2 platform can be a solution for this situation. It creates a FAQ section for the most common or particular questions with their answers and assign them under the categories. And this helps the customers to search for the question-answers effectively.

Help Desk Extension creates the shortest “bridge” between customers and support team of online stores. It is capable of gathering buyers’ opinions from numerous sources and distributing to proper departments to resolve. Hence, the benefits that the storeowners might receive are huge: high level of customer satisfaction, optimized workflow and effective staff performance management.

Magento 2 FAQ allows customers to find answered questions on articles list. Magento 2 FAQ is an effective way to improve customer experience and reduce customer related enquiries. Point your customers with questions to instant service resource so they can find all the necessary information to make a confident purchase in your store. Magento 2 FAQ is a perfect way and a feature rich resolution to help your customers find solutions for their needs in a fully independent support resource that is easy to manage. It is an effective knowledge sharing point, which allows your customers to self-service the solutions to their problems before contacting the helpdesk team. This extension will help you organize better all Questions & Answers, by grouping them into special categories and assign them tags, for better indexing. Answers can be easily edited, and photos can be integrated in these answers.

No more meaningful present than the one which is made by You Your customers are free to choose the best gift when Magento 2 Gift card by Mageplaza provides about 300 gift card templates with different topics such as New Year, Valentine, Christmas, and so on. If the available images are not the great idea for a surprising gift, they will upload personal pictures possibly by dragging and dropping the needed files. Here are reason why people choose Gift card?

Default Magento store order statuses are really inadequate to understand for customers. As default Magneto doesn’t provide informative and understandable order statuses, need for creating such order statuses arise. Magento 2 Order Status extension by MageComp facilitated you to create numerous order statuses to turn them to understandable ones. It thus make order processing transparent by informing customers through Email notification immediately after every order status change.

Magento Improved Newsletter supports automatic subscriptions from accounts which successfully finish sign-in or otherwise check-out process, attract customers with updated sales promotion news or beneficial information. Key features: - Auto-subscribe newly accounts into subscription list - Automatically add unsubscribed accounts when they finish their checkout process - Import existing email lists from CSV files

Receive support requests via email, customer account, contact form or a CMS page 24/7. Efficiently take care of customers' issues in one place. Set macros for quick answers; Fetch several email accounts at once; Customize tickets grid view; Attach files to tickets; Built in email templates.

Create any kind of web form for maintaining contact with your visitors, collecting additional info and creating e-mail database with ease. Customize forms with different types of input; Add numerous forms on the same site page; Make important fields obligatory; Use Captcha for spam protection; View submitted data from the admin panel.

Currently, almost customers select to purchase online include booking tickets, booking courses and reservation. They want to check information, book and reservation only with one click simply at anytime. That is the reason Cmsideas designed Magento Booking and Reservation extension. This Magento extension is very useful for Hotel managers, Travel agents, Event’s organizers, Course’s operator, Cinema, Restaurant,.... Booking and reservation extension helps managers save money to hire staffs and manage system, and also helps customers save time and feel more satisfied. All of the products or services are managed efficiently.

Gifts and offers are most appealing aspects for any shopper! Have you integrated gift options/promotional products in your online store? If not, time’s now to attract wider spectrum of customers to your store! Wondering how to integrate it? We can help through ‘Gift Promotions On Cart Total’ extension! This extension has been developed to help merchants to display gift and promotional products on their e-store on a certain Cart Total (Purchase Price)! On reaching a certain purchase price range, these promotional products would be visible to your customer and allow them to proceed for purchasing. This price range can entirely be decided by you! It gives you the liberty to display the promotional products only to exclusive customers who purchases products that exceed certain price slab, as defined by the admin!

By default the module includes next five events: Abandoned Checkout, Order Status Changed, Customer Registration, Last Customer Activity, Customer Birthday. Each event contains one or several email templates to send follow up emails or email chains, if necessary. The appearance, sequence and schedule of the emails are also determined in the event sections. Email template Conditions allow to specify additional settings, which determine exact circumstances triggering email sending.

Auto Currency/Store switcher extension for magento will automatically push a currency and/or store view depending on the customers current location. The admin can set specific parameters for each country, so if a user is visiting from United State, you could set the currency to Dollar and push the user to the English translated store view. Auto Currency/Store switcher extension for magento uses Maxmind database for Geo location. Create as many store views as you want, assign each store to a specific country, region or IP. Now your website visitors will be automatically redirected to pre-defined stores. Customers can also switch to any other store view manually. This Auto Currency/Store switcher extension automatically detects IP addresses of users who are visiting your website. It will then redirect users based on the pre-defined criteria. Exceptions are supported, means that you can grant access to any IP address to any store.

Product Q&A is a simple and useful Magento extension that helps customers ask questions about a product from the ‘product view’ page, and lets the admin manage an FAQ for each product in its product page. It gives admin the complete control in managing the customer inquiries and list of questions and answers given on the product page. Product Q&A is using prototype and hence conflict-free. Usually, customers hesitate to buy products online, if they have doubts about several factors including its quality, pricing, shipping, etc. The normal FAQ section is not sufficient in an ecommerce website since it deals with countless products in numerous categories. The questions related to each product or category will be different from another one. Product Q&A is the best solution to overcome this limitation of your Magento ecommerce website. It simply makes your website more interactive and user-friendly, and thus helps in increasing the sales.

Currently, with the development of the Internet, people turn to buy gifts or gift cards online in special times .With Magento Gift Card, you can buy and send gift cards via email or post office without go to store by yourself. It is very convenient and saves your time. If you are looking for a gift cards features for your Magento store, it is the best extension you can have. It is packed with features and customization, works well and especially easy to install The module adds a new ‘Gift Card’ product type in Magento backend, which you should choose while creating a new product. Specify native Magento products options, and gift card options: fixed or open amount value, card type (virtual, physical, or combined), and its duration.