Customer Service

Nothing equals the benefits and encouragement offered by word-of-mouth recommendations. And our Amaze Reviews and Ratings is a perfect tool for maximizing the recommendations rapidly. Grab the eyeballs of your customers, engage them and also persuade them to buy the products by displaying the best reviews and ratings added by different visitors using our excellent Magento extension

FME is the owner of booking and reservation extension system and this system is beneficially for all kind of systems that help us in booking and reservation, especially for hotel management, event organizing, doctors, therapists and travel agents.

Today, more and more people prefer shopping online to visiting retail stores: it saves time and include additional customer service offers and discounts. However, physical stores are going to keep up not only shopping mall status but also to offer special indoor events and promotions in order to be a nice place for family rest. Thus, the extension implements search by zip and location functionality, and once the results found, they come with a map as well as additional information can be displayed for every store.

Social Product Sharing for Conversions extension is going to bring real sales and to generate real profit. If several social services already connected to the web store with no significant and positive results for business, such networks as Pinterest, TheFancy are aimed to bringing even more shoppers. The existing customers just upload their product-related images to their accounts enlarging general inventory exposure; and new visitors don't need to search additional images for items anymore; moreover, such scheme contributes to enlarging favorites products lists. Thus, this extension builds trust and increases the conversion rate indeed.

Repair Service Extension is an advantageous solution for repair service keepers whether it is electronic devices, watches or some other kind of repair services. The extension implements this functionality, and the repair procedure consists of the following stages: device model search; repairing application; shipment; device reviewing; quotation; payment; repairing; shipping back. Moreover, the customer always can see what the stage the device repair process on by checking the corresponding tab. Full description and main list of features can be found on the product page.

The Flash / Private Sales online stores are widely distributed. A number industries and even countries already got involved into this trend. The private sales functionality is achieved by discounts, campaigns, cart storage time limit, bonus points, stock updates, etc. Full description and main list of features can be found on the product page.

Extended FAQ extension is going to save a lot of time for both the support service and customers by providing quick answers to the frequently asked questions. Most of the questions are almost the same but if this is necessary to change something, there is always a possibility for the administrator to add, delete or update any information. Easy interface, large amount of stored data - all these useful features will bring new visitors, make them real shoppers and increase total traffic. Also the customers will find out a lot about the company, services and products just by reviewing FAQ pages. The extension includes search functionality in order to simplify FAQ section browsing even more.

The extension introduces and enables testimanials feature. It's very important for business to have a feedback, since new visitors firstly pay attention to the services and products of the web shop and need to look through if they have already been reviewed by someone, so then he feels confident on keep shopping there or not. This extension creates a special page with the whole list of testimonials as well as allows to enable sidebar displaying the specified number of latest comments. The testimanials go live only after admin approves them.

How to attract new and retain current customers? There are lots of ways of doing that: bonus points and reward programs, contests, discount coupons, and many others. So the customers would like to visit this web shop again and again what will make a real profit. The extension offers discounts and individual prices based on interest rates since the moment of the first and all the further purchases. The discount is applied to the items cost only (delivery, taxes are not included). "My Discounts" page is created when the extension is enabled; the link can be found on My account page. Also, the customers are going to be notificated by e-mail once their grand total reached discount level.

Add to Favorites Extension brings one more useful feature which is used when it is necessary to purchase the same goods regularly or just to make a simple one click re-order. The favourites page are available through the account dashboard and the "Add to favorites" option can be found next to each product. The extension works for each type of products whether they are configurable or simple, so there's no need anymore to think about reconfiguring the products one more time.

Magik Who Bought Also Bought is the #1 Magento extension for driving incremental sales by showcasing related products on a product detail page based on previous buyers' purchases. It exposes your visitors to new and related products, thereby increasing conversion and overall order value.

Magik Testimonials is an innovative Magento extension that helps to engage your customers, visitors by showing them product reviews, testimonials on specified places to build TRUST.

Magento Helpful Reviews magento extension allows users to vote on product reviews posted by customers. Our extension makes it easy for the customers to read the most helpful ones and ignore other comments if they wish.

QuestionsPro is the most powerful Magento extension which allow customers to ask product related questions on the product page itself. It dramatically increases conversions and sales.

When customers have questions related to your store, the first thing customers normally do is looking for the answers right in your site as they may be busy or not interested in calling or visiting your store. Some might leave your website for not finding FAQ. Don’t miss any potential customers just because of lacking FAQ. Add this Magento FAQ extension to your cart immediately! Magento FAQ Extension allows your customers to find answers for common questions in FAQ page. Show most frequently asked question at the top of the page Questions divided into categories Search questions and answers based on content

Apptha's Feedback pop-up is a Magento extension that allows users to fill in their feedbacks by simply clicking on a pop-up element displayed in an online store. This pop-up menu, which on clicking will display a feedback form to let the customers fill in their feedbacks. The form enfolds text boxes for first name, last name, phone number, email, hear about and details. This Feedback pop-up extension offers display options in static, notification and form views. It comes in an intuitive design and supports multi stores and multiple languages. Displaying ads on a pop-up can greatly help the site with promotions.

FAQ means that is frequently asked questions. In reality, customers never can understand all the system and they sometimes meet some specific problems related to shipping, refund, payment, Magento theme or overview and so on. To deal with them, they need clarifying by the admin. The point here is how they can do that. Simple FAQ is an effective support for customers common researches. In Simple FAQ application, customers are allowed to send their questions in FAQ page. Then, the questions are sent to admin who have responsibility to answers. Admin have right to decide whether the questions will be visible or not, if they are visible, the answers given matching perfectly with these questions. Questions are divided into categories that eases searching.

Products Question extension allows buyers to leave their questions related to products in this products pages. After that, the administrators will receive and answer questions then post the answers in the same pages. The answers can be visible or invisible for other visitors depended on administrators. This adds great values for your Magento Stores, as the content is driven by customers, not just by you. All these questions not only satisfy the current clients, but also become the references for the future ones. In addition, using this module, you can improve your information system about products day by day based on the inquiries.

The story of Price Match is very simple. One day, your customers go around and realize that one web-store with the same products gives lower price than yours. They will tell their discovery for you by clicking price match button in your product page, filling a price match form then sending them to your admin. Now coming to admin turn, they need to confirm these information then whether they should approve the request or not. The new price can be updated automatically. Further more, the price match submitted will be announced to administrators or customers by email notifications.

With FAQs + Product Questions 2.0 you have the flexibility of defining which FAQ topic should appear in which order on FAQ main page. On the other hand while creating FAQs you can choose the style and appearance of how they should appear on frontend like for example you can use Accordion style. FAQs can be made as public or private to protect privacy. Another great feature that this version comes with is the option for customers to rate, like or unlike, reply to any FAQ instantly. You can configure email alerts such as whenever any question is posted by the customers or in case admin replies to any question than automatically generated email alerts will be send to admin and customer accordingly. A link “Ask a question” is placed just besides the product by clicking on it will take customers to FAQ section where they can rate any FAQ, reply or post an inquiry very conveniently.