Customer Service

FAQs or frequently asked questions are an effective way to improve customer experience and reduce customer related enquiries. FAQs allow your customers to self-serve themselves by getting answers to their questions on your website without having to contact you. FME's Advance FAQ Management v2 provides easy to manage FAQ module that enables you to create Categories/Topics for FAQ from the backend and then create FAQ under those topics. Extensive configuration options have been provided so that you can customise the behaviour and look of FAQ according to your needs.

According to the many business guru’s and to many more successful companies, the key to success lies not only in having a good product, but also in being able to provide the customer with the level of service they desire. The Social Voice Magento extension is an essential tool to help you stay in close touch with your customers. You can easily collect their constructive suggestions to perfect your business. Furthermore, you can enjoy a synchronized feedback system on your Facebook fanpage. Get it now for free !

Simple ticket permits customers to send their problems to your web-administrators for solutions. Attractively, the module provides auto-read email for creating new ticket or ticket response. It is really convenient for customers when they just need to write an email then send them to you instead of logging in the website to submit their problems. More than that, Tickets can be departmentalized to improve your solving problems process. And of course, your responses will come to your customers earlier. Simple Ticket also help you delete non-activity ticket automatically to set the priority for urgent tickets.

Improve customer service and reduce annoying "Where's my order?" questions with the Mobile Order Tracking extension for Magento! Let your customers track the shipment & payment statuses all the way through the delivery process with ease using mobile devices or desktop computers.

Collect the info you need about your customers by adding new fields to your customer registration page. The extension supports the following input types: Text Area, Text Field, Date, Yes/No, Multiple Select, Checkbox, Dropdown, Radio Button. Full list of features is available on the product page.

The "Currency Geo Filter" Magento extension detects a visitor's country by IP Adress, automatically displays product prices in your consumer's home currency and redirects visitors to the proper website according to their location.. The client can manually switch any other currency from the multi currency list pre-selected by the web shop administrator.

Let your customers create useful content about your products and drive you more business. This extension provides close integration of Magento and vBulletin. Full list of features is available at the product page.

Video Testimonials is the next, innovative step in the advertising development. People are fed up with traditional ad – it is obtrusive and annoying. Testimonial is more reliable – nothing is more reassuring than customer’s obvious endorsement of a product or service. Let your customers say good things about you and your products – it looks more persuasive than when you do it yourself. Video Testimonials are really attention-getting and attractive – people are curious about other customers’ personal experience, and would rather click-and-watch a video than surf store pages. Let your customers tell of their experience with your products and thereby make your store content more appealing!

If you deal online in memberships and subscription products and want to manage them efficiently and effortlessly, your hunt for a Magento solution stops here. The Subscriptions and Recurring Payments Magento extension from aheadWorks Co. suits you if you sell products that are purchased with a certain regularity: magazines, software licenses, or products like grocery, bottled water, memberships, pills, detergents etc. You can continue to sell these as a one-off sale; but your customers can opt to buy a subscription if they wish - and they can do it right from your online store! What better way to easily retain customers and generate a recurring revenue from them?

Our RMA extension provides the highest standards of customer service. It is an efficient method of controlling the return or exchange of items sold to customers, ensuring visibility, and tracking of the item until the transaction is concluded. With this add-on from aheadWorks Co., you get not only RMA functionality but also a bulk of other powerful features.

A prospect with questions is a much better bet than an indifferent prospect. Questions are a sign that they not only have some interest in your product but also that they need an assurance that the product can fulfil their needs. Encourage your Magento website visitors to interact with you and find out more about your product. Now you can do precisely that, with the Product Questions Magento module from aheadWorks Co. Visitors to your website can ask questions directly on the product page. The store administrator reviews the question and answers it. The question and answer appear together on the same page. This adds value to your Magento webstore, as the content is driven by customers, not just by you. Moreover, these Q&As (questions and answers) will keep the product page relatively fresh, serve as a magnet for search engine traffic and make it easier for other prospects to make a favourable decision about the product.

Some analysts say that FAQs can raise your business by 5, 10, or even 20%. Answer questions before they’ve been asked - rational enough taking into consideration that people like caring attitude and thank by becoming your regular customers. All the documentation created by store owner is displayed by means of articles assigned to admin-defined categories. The process of documenting is intuitively understandable and uses familiar standard Magento interface. A rich set of the Knowledge Base Magento module settings makes the extension fully customizable – you can define articles listing type (short or full), limit article description length, manage articles rating, upload attachments for articles, etc. You are also able to specify the options of each block – Category, Top Articles, Latest Articles and Tags – by setting up their title, sort order and number of articles displayed.

The Help Desk Ultimate Magento module is rich feature set and proven record at helping website owners enhance their customer satisfaction levels a few notches make it an undisputed leader in the help desk software market. To compare the Help Desk Ultimate extension by aheadWorks with other help desk solutions, refer to the Help Desk Ultimate comparison guide.

In today's fiercely competitive business environment, a caring attitude towards customers can go a long way in creating a delightful experience for your customer. The Follow Up Email Magento extension is an indispensable tool to help you stay in close touch with your customers. Enjoy these irresistible benefits that powerful features of the Follow Up Email module give to your ecommerce website.

Without adding any extra pages to the checkout process, our Delivery Date and Notice Magento module provides new options for your customers. By filling in two fields, they can choose their preferred delivery arrival dates as well as leave a message for their postal or delivery person. Best of all, your customers will be instantly informed as to any dates when delivery is unavailable to them (i.e., weekends, holidays, recurrent days of the week, isolated days). It’s the perfect way to effectively increase your customer service! The Delivery Date and Notice extension includes configuration that allows you to set other parameters aside from the most convenient delivery schedule for you and your customers. You can also specify a minimal interval between the order and delivery date (such as 3 days, one week, etc.) Adding these settings to your store takes very little time and provides incredible value!

Instant Contacts extension is an add-on for Magento Contact Us form which allows customers to open Contact Us form on any store page without leaving current one. Instant Contacts instantly renders Contact Us form in Web 2.0 popup layer when user clicks on Contact Us link.

SmartFormer Gold is an advanced for builder convenient for any level of user, yet developers will find advanced tools to create complex form-based applications - in addition to set of draggable HTML elements, toolbox of snippets and configurable email templates the form builder provides embedded PHP, CSS, JS and HTML editors, Database Manager to change or customize the behavior of forms on the fly!

This extension allows customers to summit testimonials easily and helps admin to manage the number of words, avoid spam and display testimonials the best way with many special effects. The submitted testimonial is in disable status and the admin should approve by enabling it. The admin can add, approve, modify and delete a testimonial. The approved testimonials will be displayed in scroller on sidebar or in testimonial list.

With this extension you can graphically display your current inventory to their customers. This is not just for "simple product" but also for "Configurable Product" and "Grouped Product" detailed possible. By „Configurable Product“arbitrarily many attributes are possible, thereby only the available products are displayed.

The Advanced Newsletter extension will help you increase your subscriber base with a highly customizable user interface and targeted sign-up options, while the segmentation features let you target your subscribers with the most relevant content. Building upon all the inherent newsletter functionality that Magento offers, the feature-rich Advanced Newsletter equips you with a newsletter subscription and management system that will catapault your sales to greater heights.