Customer Support

Help Desk Software Features & Benefits Reduced Support Staff Time: Customers/End Users can easily submit a support request through your web site or company Intranet/Extranet. These requests are automatically added to the Help Desk ticket queue, reducing the number of inbound support calls and eliminating the ticket creation process by your help desk support staff. Of course, your support staff can manually add help desk tickets as well. Through the help desk, customers/end users can also track the status of their request through your web site. Organize & Track Requests Across Departments: Distributed Help Desk Software Management allows each department or group within your organization to manage their own support/request/project queue. Global managers can view/manage all queues through the help desk.

The Advanced help desk software was created to deliver a professional help desk management product to service oriented companies. This software have been proven to make customer support up to 3 times faster with half the amount of man power at the same time ensuring the customers are billed correctly. Building up on all of the standard Help desk software available in the market this product achieves superior performance using advanced technologies like AJAX and SQL Server 2008. Designed from ground up to match stringent Web 2.0 standards this is the only W3C compliant web based help desk software available.

HelpConnection.NET will help your company offer superior customer support. If clients don't find their answers in your knowledge base, they can submit tickets via online forms or incoming email (or your agents can enter the info for them if they call in). The issue will be logged in the system, and the appropriate agents will be notified by email (and on their online home page). Help desk tickets can be captured from emails, online forms or twitter tweets! Reply via email, online form or twitter too. Other Features: Customizable fields, advanced search functions, nested categories, no limit to number of clients / issues, canned answers (drafts), custom agent security levels, assets manager, tasks/scheduling, etc. Agents and customers can be allowed to upload files, and emails can be converted to tickets. Be sure to customize the emails for your own flavor, change some of the many available settings, and add your own site headers and footers. APIs included.

miOOt is a visitor tracking and live chat tool, It captures the visitor�s info on a real time basis and provides opportunity to initiate a communication channel with the visitor to your web site. In other words miOOt live chat is your virtual representative and keep watching the visitors and enables one-on-one Live chat assistance in real-time.

Jitbit Help-Desk - ASP.NET-based customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk software (also called "trouble ticket software" or "issue tracking software" or "support software"). Easy to install, accessible from anywhere as a Web application and simple to use. Jitbit HelpDesk tracks and handles your customers' tickets and saves your technicians' time. FREE evaluation version has no expiration.

(New 5.1) Cute live support is a real-time online chat support based on AJAX technology. This cost effective tool can help you sell your product online and give superior customer support service. With just the click of the mouse, your web site visitors contact your support team for live assistance through a web browser. It converts browsers into customers and delivers maximum ROI from every click-through to your eBusiness site.

A sophisticated eCRM Live customer support help desk system. Similar to Humanclick and liveperson, Increase your sales by providing live chat customer support on your site. Developed in ASP.NET and SQL Server 2000 stored procedures, Absolute Live Support lets you have unlimited representatives and departments,use proactive chat and visitor tracking, push pages and documents to the user,call transfers between representatives,instant messenger, detailed reports and stats plus more!