Customer Support

The Ticket System is an easy to use ticket support system. The script provides an easy way to manage incoming customer support requests. Features multiple logins, captcha image spam deterrent, department filtering, and fast ticket searching. New auto post add-on allows the creation and updating of tickets through direct email.

Site Alive enables you to run an unlimited number of live chat customer support systems for as many different web sites as you wish. This powerful tool is packed with the professional administrative and operator features the big guys don't want you to have! Call forwarding, auto answer, sending graphics, call filters for multiple departments, sound notification, multi-task chat windows, administrator logs, call monitoring, create unlimited operator and administrative accounts for each system, and more. See it for yourself.

TechDesk makes life a little easier for technical support teams. It is an easy way to store all of your customer's data efficiently & for very fast retrieval whenever you need it! It's 100% template driven for an easily-changeable interface!

ActivDesk SQL is a feature rich web based help/support desk system. Your customers deserve and demand great customer support. ActivDesk has been designed for this from start to finish, no matter how demanding the task. Manage support requests & questions from customers with ease in an organized and professional manner. ActivDesk also eliminates any spam related problems when dealing with customers or potential customers. It comes with fully customizable customer control panels, admin panel, support staff access levels, knowledge base functionality and many more.

Once you use CosmicContacts v2.5 you'll find out how beneficial this product really is. We use CosmicContacts on this site so that we never lose track of our customers and our customers can update their inquiry at any time. It also allows for live customer support, and for us to have a set of contactable departments and designate staff members access to specific departments.

The ABTi User Feedback allows site owners to get user feedback. It is ideal for user- or customer-driven websites. It has "browse" functionality for users. There are confirmation and alert mails for users and site owners, respectively. Alert mails help ensure that customer concerns are attended to in a timely manner. The admin resources are protected with Basic authentication.

Upgrade Director makes managing the updates for your Perl or PHP programs extremely easy. Just setup the program, place a little piece of code in your program before anyone downloads it, and you have instant access to letting everyone know when there is an upgrade available. Also, track web sites that have your program(s) installed.

Affordable feature-rich mail and trouble ticket (helpdesk) software to improve your customer relationship management, pre-sale and support inquiries or to organize your company's communication flow. Some of the features: Online/offline communications supported; mail import and management via POP3 accounts; supports attachments; online chat for live support from your website; multiple staff members, topic categories and user groups; FAQ and Knowledgebase solutions powered by a fuzzy-logic search (reduces workload); advanced permission management; customizable staff panel and user lounge; auto-answering of incoming inquiries to relief support staff; and much more ! Please visit our website for detailed information.

Helpdesk, FAQ, knowledge base, smart autoresponders, live support chat - all in one product. AtomicDesk supports user requests sent via web-based interface, as well as incoming requests from POP3 mailbox. Intelligent autoresponder system can send the best-matching answers from FAQ/knowledge base and reduce workload of support staff. Staff can communicate using either web-based staff panel, or their e-mail client. Personal permissions and response priority are configurable for each staff member. Comprehensive overall usage statistics and efficiency reporting module motivates staff to do their work better. Fuzzy logic powered search engine for FAQ and KnowledgeBase finds relevant answers better than exact keywords search engines and places the most relevent articles on the top. If customer requests a chat session via special form, AtomicDesk selects the best-suited chat partner automatically. All chat sessions are recorded for reference or for later followup.

Free trouble ticket software. Simple yet powerful help desk for your web site. Features trouble ticket tracking, email alerts, unlimited operators, ticket transfers and highly customizable html and email templates. Additional modules for file uploads, email based submissions, SQL database, user groups, inventory management.

Provide 1 to 1 Live Chat with your customers and website visitors while your online. Features Include: 1 to 1 Live Chat, Admin screen to view all help requests, Easily turn Live Help On or Off, Supports multiple help requests, Converts to an enquiry form when your offline, Customizable colors, Easy to install and operate. Surf the web while waiting for help requests.

The Support System module provides an easy and efficient way for your business to provide quality customer support to your members, customers, and the general public. Many features are included with this module including, multiple support techs, departments, categories, pre-written responses, full notification system, plus more. There are also powerful administrative features, allowing you and fellow administrators to oversee all support requests flowing through the system, and all support techs.

Loaded with an advanced ticketing system, a powerful live support feature, both an F.A.Q. and knowledgebase builder, helpdesk search features, and template based integration, to do lists, Support System will grant your company unimaginable control over its customer support. Take an online tour, visit our online live demonstration, ask our professional staff questions, and read through our list of features today!

A web-based helpdesk system. It supports file attachments, hidden remarks, priority marking etc. Unlike other similar products, this script does not use the conventional "assign/completed" method to close past tickets. Instead, it uses an intelligent method to sort/rank inquiry tickets. You can even tell whether your replies have been read by the visitors. It is now FREE!

Real-Time Online Chat Support Software. Live Advisor gives your website customers/visitors instant access to real-time technical support or a Live Advisor for pre-purchasing questions. Runs in the background, and has auto chat window pop-ups with audio alerts, so your administrator is sure to get notified of every new chat session.

OTRS (Open Ticket Request System) is an open source Ticket Request System and email management system with many features to manage customer telephone calls and email. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.

The CGIResource.de Supportsystem is a Ticket-ID based support system. Users can add their questions, have full control of their tickets and can access their status anytime. The admin receives the mail and answer the question via Web. The script requires MySQL and some other Modules. You can change the design easily and change the names of the CGI-Files.

csLiveSupport is a live customer support application that lets you interact with your customers in real time. Your web site visitors can contact you immediately, live, using only their web browser. If they have a question while they are looking over your site, all they have to do is click the image that says you are online. They are immediately connected to the csLiveSupport control panel where they can chat with a representative of your organization in real time.