Customer Support

The main problem that many companies face is in the enquiry registration and the follow-up process that gets missed or not responded due to lack of a good enquiry management system. The EMS has been developed after a lot of research and analysis to provide a solution and overcome all the issues and to make sure our client’s business runs smoothly and effectively and with good returns. It has been developed considering all the procedures and rules that need to be followed to keep track of all the enquiries and to avoid losing any business.

eHelpDesk is designed for the enterprise, designed for external or internal customer support needs as well as for call/bug tracking. It will provide a support organization with a systematic, professional, automated and easy to use system for problems, requests, issues, bugs, notes, procedures and resolutions. It features: Internal Help Desk, External Customer Support, Action Request, Call/Problem Tracking including using Notification, Change Management, Contact Management, Development/Bug Tracking, Integrated to FAQ and Forum, Asset and Inventory Management, and For tracking billable requests.