Help Desk

Support Incident Tracker (or SiT!) is a Free Software/Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails (also commonly known as a 'Help Desk' or 'Support Ticket System'). Manage contacts, sites, technical support contracts and support incidents in one place. Send emails directly from SiT!, attach files and record every communication in the incident log. SiT is aware of Service Level Agreements and incidents are flagged if they stray outside of them.

PHP Support Script, is PHP-MySQL based Script which give facility to add new customer,Manage Customers, add and Manage Projects, add and Manage Leads, add and Manage Quotaion, add and Manage Appointment, add and Invoice, add and Support Ticket Management and Many More. You can send invoice or quotation to your customer in either simple HTML or PDF Mode

AJ Help Desk - Our web based Help Desk Software offers easy handling tools that satisfy clients or customers. Powerful PHP based Help Desk Software caters you to operate in facile manner and support all your business activities. The AJ Help desk software support product is a must-have for any new or existing on line business. Even if the majority of your business is off-line, many people prefer on line product and service support. Customers need their questions answered quickly and personnel need a way to effectively manage their work. Help desk software is an economic , easy-to-use and useful tool for the growth of your business. It helps customers who can simply submit an inquiry to the appropriate department and expect a timely response. With the use of this product the customer and technical support staff are better able to manage troubleshooting.

lknSupport provides you with the tools needed to quickly set up a seamlessly integrated, coherent support platform, saving you and your business time and money, decrease your response times and increase the efficiency of your online operation. lknSupport is a help desk system which has built in support for shopping cards without loosing any feature from a classic ticket system. It has ticket management, knowledgebase, e-mail fetching, e-mail templates, staff user features, plugin system and scheduled tasks. lknSupport is currently supporting Virtuemart as the shopping card (more will come soon)

This is a simple help desk script that can turn your ordinary helpdesk to a profit revenue stream. It protects your email address from unscrupulous harvester and enables you to receive 100% support emails. The script integrates an ad-tracker allowing you to log the visitors to your helpdesk and to your download page. No database is required. Purchase of this script includes Private Label Right.

This app is primary for those who run a Twitter support account for their business and offers a simple method of management, so that it ensures everyone gets a speedy response. When you reply to a customer’s tweet it automatically marks it as been dealt with, so you won’t have to sift through masses of tweets to make sure you’ve replied to them all.

Provide your customers send their questions or problems to you by a professional system. Template system is fully customizable.

Improve your customer support, instantly! With WSS Help Desk, you can add powerful helpdesk, searchable knowledge base to your website in minutes. WSS HelpDesk innovative features will help you to drastically reduce in-bound customer support, save money and increase customer satisfaction at the same time. Features: Legendary support, Powerful search with NLS, Searchable attachments, LDAP, Unlimited entries and categories, Active response system, Workflow, Custom fields, WYSIWYG HTML editor, Related articles, Multiple users and groups with permissions, Article templates and snippets, Customizable themes, Statistics, Version history, Drafts and autosaving, Backups, Article recovery, SEO tools, Google gears support and Much more. WSS Help Desk Software has Web 2.0 interface, fanatically optimized for day to day tasks and is used by top organizations and universities world-wide. You'll Love it, your customers will Love it! Learn more and Try the online demo now!

Inout Support Desk Manager is a powerful, feature rich, easy to use customer support script that works on PHP + MySQL. It helps you to handle your client's tickets and projects. Features Include # Gmail Like Interface # Custom Project Section # Unlimited clients and staffs # Unlimited support tickets and projects # Unlimited Products # Custom privileges to staffs # Email alerts # Ticket/project starring # Ticket rating # Attachments with each post # Tag notes to post # Upload attachments along with posts # Signature for posts # Point system for staffs # Private message for staffs # Multi language support # multi theme support # Detailed system statistics # Payment statistics # PayPal payment gateway # Client/staff logs # Question Bank # Knowledge Base # Unlimited articles # Easy Article editing with WYSIWYG editor # Article keyword tagging # Article rating #FREE install, support & updates #Online Demo.

Supportickets is a helpdesk and knowledge management software. It can't be easier to receive trouble tickets from customers. Our support tickets system comes with 3 interfaces, External, Onsite, Integration. There is on administration from where you can reply to tickets, assign staff privileges, get statistics... Your customers will find it simple to generate or update tickets through email or online web-based forms. This way, your technicians will be able to easily track the progress of support requests from start to end, encompassing ownership as well as transfers and routing. The Help Desk solution includes several extremely effective service modules such as searchable knowledge base, automatic email notification, and administrable reports and downloads analyzer. Customers can receive various solutions that provide immediate resolutions to their problems. Affordably priced with an all-inclusive feature set, the Help Desk solution will greatly improve your business efficiency.

It allows you to add a form on your website where customers can create support tickets. You can then respond to these in the admin panel.

SupportAerie is an open source support script. It blends the idea of a normal contact form together with a ticketing system to create the only support script you will ever need to satisfy your customers. Customers are after simplicity and an an easy to use interface, and SupportAerie can provide those necessities for the customer. A lot of the support scripts available today offer 'too much', and customers often complain about not being able to create support requests etc properly due to the complexity of today's support scripts. SupportAerie only provides the customer with what he/she needs, making SupportAerie one of the best and easiest to use support scripts of today's technological generation.

ASTRES is developped by the french civil aviation since 2003 and is in fact an intranet to manage many tasks of the helpdesk : * to treat tickets of customers thanks to a workflow and, possibly, a sub decomposition (tree-view) of the first ticket in reformulated new sub-tickets (ITIL). The customer and the supporter affected to the ticket can discuss thanks to the "dialog". There is an internal dialog between the supporter of the first ticket and the other supporters of the sub-tickets * to index documents, media, material * to manage the planning, internal actions between members of the support, weekly activity reporting (text) of each member, projects thanks to a synthesis form to sum up the progress of a project * to generate statistics in tables or graphics about customers tickets, documents There is a search engine to search a wiki based on MediaWiki, a system of plugins and it's possible to add custom fields on the tickets (like Mantis).

Web Invoice is an invoicing, Billing, Appointment reminder and Help Desk Solution with Scheduled Phone calling, Emailing and SMS. It is designed to cater to the Small to medium sized Service business. Some of its Popular features are the following. Create Invoices, Schedule Appointments, Create Service requests via customer/End-User login or via incoming Email. Create Estimates and Recurring Invoice via templates. Feature rich Inventory module handles thousands of items with its corresponding labor. Emailing Invoices in HTML or PDF format are seamless. You can also create an invoice from an existing Service Request. You can Mass Phone call or Email Invoices and Newsletters. You can Program Labor Presets for quick labor Insertions, and Help Desk Presets for quick Service request answers. Create Templates,contract bill reminders. Fully UTF-8 Compatible ensures multi language and Currency. Schedule a phone call, Email or text message for a later date and time as an appointment reminder.

BrowserHawk To-Go instantly adds a robust browser checker and troubleshooting page to your website, without the need to install any software. Now you can ensure that each user meets the your minimum browser and system requirements, and provide personalized, automated, self-help to users that experience difficulties on your site. BrowserHawk To-Go can even automatically email you the user's browser test results, along with a description they provide about the problems encountered. This dramatically cuts the amount of time you spend troubleshooting reported browser problems, saving you a great deal of time and money, while also improving user satisfaction with the site. This service costs as little as $0.02 each time a browser test is executed. BrowserHawk is used by over 30,000 developers in more than 70 countries. Visit our site to get a free account you can use for development and testing purposes and see for yourself how much BrowserHawk will improve your help desk operations!

aTicket is a Web based support ticket system derived from eTicket and osTicket, under active development and support. It enables submission of problems by email or the Web, and utilises a flexible user tracking system based entirely on email address and ticket number. Powerful web based ticket management, with multiple categories and support people. Open source - GPL v.2. Requires PHP5 and MySQL.

KubeSupport allows you to provide support to your customers via Tickets, Manauls, Knowledgebase and other features. Edit the full layout and design of you support center using easy to edit templates. Install the script in minutes with the easy to use installation wizard. Create tickets via the easy to use web interface or via email. Convert to any language using the easy to edit language files.

Escon SupportPortal is AJAX/PHP web based customer support solution with Request/Ticket Management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. SupportPortal is easily tailored to meet your needs, whether as an internal help desk or an external customer support desk or call center: - Track and manage support issues effectively to ensure customer satisfaction - Allow end users and specialists to share experience through Support Forum. - Keep your customers informed about new product's features through News Engine - Live support Chat gives your customers answers to their questions on the spot in real-time - Make new products versions and documentation always available to right person at right time - Comprehensive Knowledge Base nd procedures - Manage SLA and get reports on support load and performance.

Facil HelpDesk is an easy to use "issue tracking software" for PHP, based in tickets, enabling users to track and manage their support requests faster. Tickets submission is by 3 ways web(registered users and contact form) or email(emails => tickets), supports File attachments. was designed for small and medium companies who want to organise communications. With Facil HelpDesk, you have access to articles, polls of responses, basic reports of usage,email validation,email notifications,SMS notifications,etc. Simple documentation, intuitive use,supports three levels login(user, staff member and administrator) Installation takes one minute, after of uploading files by ftp, email =>ticket requires cron, supports tickets scalation and notifications. Visit the online demo at: www. cromosoft.com/tickets/index_admin.php Also is compatible with SQLServer 2008(Facil HelpDesk 2.9)

LiveAgent is the only customer service software that integrates all communication channels neatly into one place. Integrated communication channels: - Email Help Desk - Ticketing, Rules, SLA - Live Chat - real time live chat, proactive chat invitations, live monitoring - Video Call - real time video call with your customers just like with Skype - Phone - connect your phone number, answer and store all phone calls directly from LiveAgent - Customer portal - Knowledge Base, Forum, FAQs, Features & Suggestions - Facebook & Twitter - answer facebook messages or tweets LiveAgent is currently used by 15,000 customers & in 47 languages worldwide.