Help Desk

ViArt HelpDesk is a PHP software solution devoted to making relationships between customers and webmasters as smooth as possible. The HelpDesk support system facilitates the whole process of ticket managing: users can easily track all incoming support requests (requests are coming via emails or web-site form), view ticket history and even use predefined replies. The system supports both multiple departments and managers, enabling users to re-assign certain requests to managers responsible. This 100% web-based helpdesk solution is a comprehensive ticket and email management engine that ensures seamless management between webmasters and their end-users. Free version of the Viart Helpdesk is available to download. Viart also advocate a 30-day money back guarantee.

eTicket is an electronic support ticket system for PHP, that can receive tickets via email (pop3 or pipe) and a web-based form, as well as manage them using a web interface, with many new features and bug fixes.

Trellis Desk is a user-friendly, clean, but powerful help desk system. It has many features, including custom department / profile fields, rich text editor support, ACP permissions, department permissions, escalation control, RSS feeds, statistics, advanced logging, email piping, guest ticketing, canned replies, custom pages, API / module support and much more. Knowledge Base categories and departments make it easier to find content. Email piping allows support / ticket management all through email. You can also use the skin and language manager, to customize the look & feel of Trellis Desk to fit your website.

Web4future eDesk2 is the most advanced help desk system package available today. In over 3 years of development, the list of features and modules increased dramatically over number of features our competitors offer. The system now supports unlimited technicians and departments with strict rules between them, file upload and download, auto-assigned ticket system, unlimited mailing lists, support groups, bug reporting and tracking (for your clients), message archive and many many other features currently used by helpdesk companies around the world.

EasyTS is a simple to use interface to manage your client e-mail messages. From one interface you can view all of the current messages your clients have sent you, reply to them, and keep track of the entire correspondence. EasyTS supports multiple users so you can have several people processing your client e-mail messages at once. Your clients will be able to use their normal e-mail programs to contact you, and won't have to create a special account through a web-based interface to correspond with you.

Green Desktiny is a web based helpdesk software that professionally designed for your daily customer support. New version 2.3.2 has come with many added features and enhancements. Browsing tickets are now provide many filter options, Quick Filter, Multi Quick Reply (with predefined reply), Flag, Close, Lock, Move Department, Merge Tickets, Purge Attachments and Move Trash. All these actions available inside this Tickets Browse with better AJAX capability. Handling your customers tickets are now so much easier and faster. The Knowledgebase now provide keywords that can be used to give suggestions when customer is about submitting a ticket. You may use the simple CMS to provide News, Headline Text and Right Menu inside this helpdesk. Staff can add their own tasks or add Internal News for others who use the helpdesk.

Support is an integral part of any business and good support helps you to build a solid relationship between you and your clients. Maian Support helps you to build this confidence by providing an easy to use support system completely free of charge. Maian Support is a feature packed ticket system.

Bells and whistles don't make a great software. But a solid ticket support system with integrated live chat and anchored in the technical and customer support you rightly deserve before, during and after the handshake does. We understand that. Enter Omni Help Desk, a no-nonsense software that quickly and easily allows you to manage, monitor & maintain unlimited agents, departments and tickets via: A lightening-fast interface + Website integration + A knowledge base extractable in whole or part to your customer tickets + POP3 email piping + Auto-refresh every 30 sec + Unique ticket category creator + Customizable canned email. There are no hidden charges or setup fees at Omni. Drive our demo while a tech conducts an instant compatibility check of your server, and remember, if you need it managed, monitored and maintained absolutely right from the get-go, power it with Omni Help Desk. Ask for a 10-day FREE trial, FREE installation! FREE when you purchase OSS Del5!

iScripts SupportDesk is a powerful, unique help desk software with integrated live chat, remote desktop and knowledge base. This open source software is a perfect solution for customer support of web sites and enterprise technical support. It allows users to submit trouble tickets by email, live chat or web form. The main features include: *Integrated Live Chat to talk to your clients in real time. *Integrated remote desk to view and or control your clients desktop to immediately troubleshoot issues. This unique feature works without any third party service or download. *Email Piping: Create/Modify tickets based on customer emails automatically *Feature-packed admin and staff section *Flexible Knowledgebase *AJAX powered user interface *Advanced ticket Rule wizard *IMAP/POP3 support *Downloads : Share with your clients common files such as manuals etc in the download section. *Multiple skins to match your web design *Private Messages *unlimited Departments

The swDesk Online Help Desk software is an innovative ticket system designed to manage customer requests with greater efficiency and accuracy. An advanced Customer Relationship Management (CRM) application with a wide range of features, swDesk ensures that your company delivers the highest level of customer service and support. Features include a powerful knowledge base, unlimited number of tickets and departments allowed, support for attachments, fully customizable web interface and/or email interface, detailed reports and statistics, performance tracking, support for multiple languages, advanced permission settings and more. Additional features include a canned responses tool, tasks manager, reminders, and private messaging. Built on a solid PHP & MySQL platform, swDesk is also an open source application. This is a high end, yet affordable, Help Desk Ticket System that enables your company to provide quality customer service while supporting a high volume of requests.

The Fast Track Sites Trouble Ticket System is a professional trouble ticket system that allows easy communication between your customers and you. It allows for quick resolutions of problems and easy tracking of current and former tickets. Our custom trouble ticket software features cutting edge functions with the ability to easily add more functionality. Whether your business is just starting or is well on its way, the Fast Track Sites Trouble Ticket System will handle all of your trouble ticket needs with the ability to scale for the future. Professional Version Features * Easy Installation * Highly Customizable * Create and Track Trouble Tickets * Create Multiple Problem Categories * Fully AJAX System Allows Table Sorting and Quick Updating * Ticket Overview Dashboard * Integrates with our Client Management System * Multiple Language Support (English and Italian Included) * Printer Friendly Views * Reports and Graph

Accliptic Support is a web-based customer relationship management/help desk software tool for small and medium sized businesses. The product of three years of development, Accliptic Support provides a powerful - yet flexible - means to connect with one's customers and sales prospects. Whether you run a small internal help-desk or provide support for products & services world-wide, Accliptic Support can be a powerful tool for your business needs. ... Accliptic Support features: - Customer inquiry tracking and response functionality. - Unlimited number of CSRs/users. - Low, one-time/non-recurring licensing. - Intuitive and attractive default interface. - Can be easily integrated into any existing web site. - Web and email based inquiry submission. - Customer discussion forum. - Searchable knowledge base. - CSR-to-CSR mail. - Notices. - Trouble ticketing. - Much, much more! Please view our web site today for more information! http://www.accliptic.com/ products/as/

ContatoXQ is a module of contact with Login of user, complete Administration and several templates. It possesss form of unknown sending with optional for creation of account on the part of the User who from its panel consult, management and carries through new sendings. The administrator of the system in turn manages through its Panel, contacts and accounts of Users, answering, editing, erasing. All emails are sent only as acknowledgment forcing the user to enter in its panel to manage its contacts, this caracteristica was kept objectifying to facilitate to the organization and maintenance of the description for each user a time that the description is kept in Data base. Moreover, design was created with the care to facilitate its insertion in central page of Sites existing with 5 templates available for standard.

DanPHPSupport is a PHP-based support ticket system. It is designed to be easy to use, yet provide all the good features to make the average user happy. It has a support ticket system, as well as a Knowledgebase (where you can enter common questions into a searchable database). It also includes support for canned responses, multiple ticket categories, definable severities, user management, unlimited administrators, and more! There's also a BBCode editor for formatting posts, and a rich text area for editing Knowledgebase articles! Most of the current free support ticket software is bad quality with problems such as limited features and major security holes. DanPHPSupport will eventually change all this

DeskLance is a HelpDesk for Internet companies that require communicating with their customers. Includes Admin Area, Staff Area, Member Area. With a fast,easy template and Live chat system, it is the superior one. Add/Edit/Delete/Email Admins,Staff,Members. Create/Edit/Delete/Close/ Open Tickets. Send/View/Delete/Reply Private Messages. Add/Edit/Delete F.A.Q. in Integreted Knowledge Base. Fetch Mail through any Mail server and convert to tickets. Ability to search tickets. ADD/EDit/Delete staff notes viewable by staff/admins. IP Lookup feature to check the server status of specific ports. Mail Piping, Unlimited Saved Responses, TroubleShooters. New mail piping supports multiple mail programs and is far more flexible. New version contains mySQL Toolbox with mySQL backup. And Much Much More. Easy Web-Based Installation.

Every company does business according to different processes. This action item tracking tool is designed to be used for any company to match their process. Data collected as part of doing business is unique to programs and projects, and therefor this tool is also easy to augment to meet up with how you already to business. This tool brings action items to the Internet with easy access via web browsers and email. Its a full feature tool with every day use in mind. You will wonder how you ever did business with out it. New version released - compatible with MySQL 4 or 5 and PHP 4 or 5.

Simple Help Desk is a php based free help desk call center system for your web site or internal web page. End users can create a account and submit new trouble tickets, and also view their past trouble tickets. Administrators resolve trouble tickets, special administrators can be assigned to only see particular priorities or categories of help desk calls. The software comes with an easy to use install script making it possible for little computer knowledge to get the software setup.

Help desk & support ticketing. We have decided to make iSupport THE ultra-robust & affordable customer support solution. This system includes support ticketing, a knowledge base system (with commenting) and support ticket conversion features. FAQ, announcement & customer testimonial system. Multiple administrator support, extensive administrative panel, support panel and client panel. Email notifications (sorry no email piping.. Yet), unique template system & powerful support ticket organization features. Our easy installation will have most users up and running quickly. Customization is also quite easy, even for the non-programmer. Many additional features are yours as well with iSupport, please come check them out at our website. Live demonstrations available.

eForcer WebHelpDesk has all of the features you would expect from a leading edge product, including: scalability from 1 to 1000+ users and user friendly operation and installation that is simplicity itself.

DeskLance is a HelpDesk for Internet companies that require communicating with their customers. Includes Admin Area, Staff Area, Member Area. With a fast,easy template and Live chat system, it is the superior one. Add/Edit/Delete/Email Admins,Staff,Members. Create/Edit/Delete/Close/ Open Tickets. Send/View/Delete/Reply Private Messages. Add/Edit/Delete F.A.Q. in Integreted Knowledge Base. Fetch Mail through any Mail server and convert to tickets. Ability to search tickets. ADD/EDit/Delete staff notes viewable by staff/admins. IP Lookup feature to check the server status of specific ports. Mail Piping, Unlimited Saved Responses, TroubleShooters. New mail piping supports multiple mail programs and is far more flexible. New version contains mySQL Toolbox with mySQL backup. And Much Much More. Easy Web-Based Installation.