Help Desk

Complete web-based helpdesk system that manages all incoming and outgoing tickets and e-mail messages through a central, intuitive user interface. The system includes a full-featured knowledge base that can deliver relevant articles based on the questions your clients enter into new tickets. Advanced workflow functions allow you to assign, forward, and comment on tickets while viewing the activity of other administrators in real time. SupportTrio also provides fine control over user permissions, allowing you to maintain a number of separate departments or even entire helpdesks which are accessible to only the most relevant clients and staff members. Additional features include a file library, troubleshooter module, calendar and address book, plus full integration with the TrioLive live chat system.

IssueTrak is a leading provider of 100% web-based Help Desk, Support Desk, Asset Management, and Issue Tracking Solutions. Our customers in 13 countries around world include Exxon, EDS, Sprint, Time Warner, Verizon, Knight-Ridder, Ralph Lauren, AC Nielsen and hundreds more across 21 major industry groups. The IssueTrak solutions provide a complete problem resolution engine, including a two-level knowledge base, Active Directory/LDAP support, incoming e-mail support and a complete Asset Management solution. Based on Microsoft SQL Server Data Base technology, the IssueTrak solutions are designed from the ground up to be extremely easy to use, installs in less then one day, provides 100% remote web access We provide the best technical support and customer care in the industry and continue to have nearly 100% customer satisfaction.

* Comdev's support ticketing system isn�t the only choice. But it is a good solution for designers wanting to maintain their creative website layout. Reviewers have mentioned they don�t like hacking up their designs to fit other systems. We implemented a small piece of code that designers can paste where they want on the front-end, which pulls in the PHP/MySQL customer helpdesk. * We had to make it real simple on the back-end too. Nobody wishes to mess with complicated configuration files & phpMyAdmin, so we developed an Installation Wizard that gets the admin area up and going. * If you would like, you�re welcome to install and try our complete system for FREE. Also, if there�s time you�ll find features/benefits, a live demo and customer site examples at our website.

HOT is a user-friendly helpdesk/trouble-ticket system written using PHP and MySQL. It is very powerful, easy to administer, quick to configure and is designed using CSS and compliant code to allow for easy theme changes.

This is a simple support ticketing sytem that can be easily integrated into any PHP application. The system allows to submit tickets, reply, archive, view support history and send notifications to email.

Reporting, multi-site support, email notification, web-administrated, issue history, time management and escalation. Just a summary of the features available; more are added every release. Please register at Freshmeat to be notified of new releases.

An intelligent web-based helpdesk system. It adopts a more effective ticket sorting/ranking method besides the new "closed ticket" feature. It supports quotation boxes, image icons in messages, quote of the day, flagging, search, multiple administrators, ticket categories, automatic reminder to customers to read messages etc. You can even tell if your customers have read your replies.

osTicket can manage emails from an perl gateway via aliases, pop3 with crontab login, or manual pop3 login when admin is accessed. Users will received an autoresponce when they send emails or see ticket created info if using web-based form mail. They can also view ticket status online using their email/ticket# to login. Alot of built in security features and more.

Omnistar live is a comprehensive web based php customer support solution that provides live chat, help desk ticket tracking, a customizable FAQ Knowledgebase and more. All of these integrated components help to provide a more effective customer support environment for your customers. Your customers will have the ability to easily submit helpdesk tickets through the user friendly interface or they may email inquires and have them automatically routed into the helpdesk. With our online chat software your support staff will also have the ability to chat directly with any customer or visitor to your web site via the live chat component. Through the private label online chat software component your staff will also be able to push web pages to visitors, save chat transcripts and get valuable information about site visitors such as last pages visited. The customer support software also includes a customizable troubleshooter tool that can contain step by step problem solving info.

SitePanel is a fully-featured enterprise level support and information centre for businesses and their clients. The system is designed to be extremely user-friendly but at the same time affording experienced users a multitude of advanced options allowing them to fully leverage the power and range of features the system has to offer. SitePanel consolidates all of your support efforts into a single web based application.

guanxiCRM is a comprehensive Open Source Customer Relationship Management specifically designed for enterprises doing business in Greater China environment. It is currently the only CRM package capable to dealing with the Chinese notion of "Guanxi" (~Relation) and "Mianzi" (~the Face). guanxiCRM is a server application for small and mid-sized businesses to manage their sales force and customer service representatives. It requires Windows 2000 and LINUX sever with APACHE and PHP installed. guanxiCRM features a smart browser-based interface. Commercial support is also available.

A simple web-based help desk solution. OWOS Lite for PHP helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need.

TechTables is an asset and trouble ticket management system. Written in PHP and uses the Postgresql database. Current features: View/Edit Assets; View/Edit Tickets; View/Edit Contacts; Ticket Followups.

This is an HTML, PHP3, and MySQL based Intranet application used to input trouble ticket information and output reports based on built-in queries. Current features include: Add users, Add departments (ex. IT Dept, Helpdesk, Applications, HR), Add categories for each department, Add trouble ticket/job information, Modify users, Modify/Update jobs/trouble tickets, Delete users, Delete categories, Delete departments, and Close jobs/trouble tickets.

Double Choco Latte will provide a work order implementation of a problem reporting/correction system. Its features and concepts include: Accounts - Client based tracking, Personnel - People involved in the projects, including hierarchal support, Departments - To "categorize" personnel, Severities - List a bug's severity level, Priorities - Ranks bugs by priority, Time Cards - Time taken on a Work Order to accomplish an action and Multiple Time Cards can be input for a single Work Order, Status - Tracks bugs by status, Sequences - Related Work Orders carry the same Job Number and incremental sequence numbers and can also be used for projects, Products - Obvious, but also can be assigned a person to "report to" which is useful for product managers to track what they're responsible for, and E-Mail notification when a work order is created or closed out.

IRM is a powerful web-based asset tracking system built for IT departments and HelpDesks. It keeps detailed information about each computer, as well as a complete history and TODO repair list tracking. Key features include: Detailed tracking of computers, by RAM Types, operating systems, hard drive space, the amount of RAM, etc., The ability to search through computers, software, and jobs with powerful tools, Software tracking, with location, platform, serial numbers, comments, and version fields, Powerful tracking system, with priorities, TODO jobs, followups to jobs, and a repair history tracking, Software association with computers, license tracking, Tested in situtaions with thousands of rows of data, which IRM handled exceedingly well, Upcoming IRMPorts, detailed reports on various catagories, as well as software license # tracking, enhanced security, tracking-searches, and more.