WP Ticket Enterprise
WP Ticket Enterprise is a WordPress Plugin which enables helpdesk staff to get a 360-degree view of every service request, allowing the agent to quickly and easily determine the correct solution consistently and effectively. WP Ticket Enterprise can be reproduced and fully customized from their corresponding design which is available at: https://emdplugins.com/designs/wp-ticket-enterprise-wordpress-plugin-design/ * Define, categorize, and analyze service request tickets. * Advanced collaboration for faster ticket resolutions. * Assign responsibility and monitor resolution progress. * Monitor service performance and control service costs. * Role based content access for customers, managers, and agents. * Deliver insight with built-in or custom request analytics reports. * Create custom email notifications to keep customers and employees updated. * Ability to create tickets through emails * System-wide and agent specific dashboards in the front/backend
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Management of Shared Storage Using AWS EFS
Setting up and managing a shared disk/folder using AWS EFS so multiple servers can access the same data at the same time
Help/Fix on AWS Kubernetes Service(EKS) (1 Hour)
One hour of help or fixes for Kubernetes clusters running on AWS EKS.
AWS Aurora DB configurations
Set up or tune Amazon Aurora for high performance and high availability workloads.
Configure EC2 Auto Scaling
Setting up EC2 Auto Scaling to automatically adjust the number of servers based on traffic, performance, and demand.
