Excellent multi-function, Online Store
Reviewed byPaul from Melbourne, Australia.on Fri, 14th April 2017
One of the best eCommerce store out there if not the best. I reviewed 16 stores before buying SquirrelCart. It's a highly versatile, yet customizable store. With custom modifications I also have mine with the added Blog, Testimonial, Reviews, Help and FAQs functions. Before SquirrelCart I had 6 disparate, third-party applications. Highly recommended.
Squirrelcart and Customer service are top notch!
Reviewed bySusan Deleonon Tue, 4th March 2014
Our business wanted to create an online shopping cart to expand our customer base. I bought the cart 2 years ago and have just paid a small fee to have it updated to most current version. (did not want to do it myself but I could have with the clear and easy to follow FREE instructions) The cart is constantly adding more bells and whistles! Customer service is quick to respond to emails and extremely knowledgible. The price is great and I love that they don't charge more money over and over again to use the cart like some companies do. I would highly recommend the squirrrelcart to anyone looking for a great shoppingcart !!
Just the best customer service/ support
Reviewed byEurophylliaon Thu, 28th February 2013
I've used the Squirrel Cart Software for about 4 years now. In that time I upgraded twice (skipped a few versions in between).
The software fulfills all my needs. I especially enjoy the capability for all kinds of discounts, sales groups etc.
Most importantly though when I do have a question or a problem or need some functions that are not included in the regular issue version, it is so easy and pleasant to get stuff customized exactly how I need it. I just have a small business and need to stay on a budget and Squirrelcart has always been very affordable - including custom work.
It's also super nice that they are patient and clever enough to dumb things down for us regular users to understand what we are talking about. 5 stars for Jamie at Squirrelcart!
Great Product and Support!
Reviewed bycomptech520on Mon, 23rd April 2012
I've been a Squirrel Cart user since 2006, and am very happy with the product and the support. The developer always takes time out of his day to troubleshoot a problem, and is constantly coming up with updates to the program.
An excellent app with outstanding support
Reviewed byAnonymouson Thu, 23rd February 2012
We reviewed 6 cart applications for ease of use, customizability, cost effectiveness, and ease of maintenance. SquirrelCart Pro has not disappointed. Further more, their support is very attentive, and the long-term dedication to their product very encouraging.
Squirrelcart - A+ support verified
Reviewed byAnonymouson Wed, 6th April 2011
The product is great, but the support is excellent! We have been using Squirrelcart for over 3 years for our online store. Our business is driven by SKU and Part # because many items have such similar names.
The Squirrelcart tech team had done much custom work for us. Tech support for any problems has been extremely responsive to our needs.
Squirrelcart has earned a place among our Trusted Vendors.
How great is the product? It has a solid functional program base.
What isn't so great? Nothing, because when we find something, we have it changed.
Great support makes a great product!
Squirrelcart is a Top Notch Solution!!!
Reviewed byAnonymouson Fri, 25th March 2011
Was looking for a simple yet robust shopping cart solution for awhile. Then I was referred to Squirrelcart. Not only did the sales department respond quickly and answer all my questions their customer service responded even better while incorporating the shopping cart into my already developed site.
Excellent Product with Outstanding Support verified
Reviewed byAnonymouson Thu, 24th March 2011
This economic downturn has affected millions of Americans. As a professional in the architecture industry, I was forced to look into other ways of generating income. I found a niche by way of selling high quality Revit families (3D models) on the internet.
Before I launched my products, I had to build a website first. I didn't have any experience in creating one but a cousin of mine helped me. I found out from her about this company called Squirrel Cart. Looking at their website, I noticed they just about have everything you would ever need to build a commercial website. Convinced, I purchased their cart program along with a few modules. In a short amount of time, my website got built.
One year later, I am so thankful I chose Squirrel Cart. Their cart software is heavy-duty that can handle small to large high-end internet commercial sites. You would just have to look at the companies using their products.
If their excellent product is not enough, you would not ask for a better customer support. This company has one of the best customer support I've ever encountered. When you submit a ticket, it is answered promtly. When you encounter a problem, they offer excellent solutions. There is not a problem that they cannot solve. The person handling the helm of Squirrel Cart's support is Jamie Whitney. He is a web expert who will treat you professionally when you experience any website problem. Though they have thousands of customers, a lot of times, I've always felt his focus is only on my web needs. He obviously treats every customer in a personal way. Jamie knows Squirrel Cart's entire line of products and he knows HTML by heart. There is no fear that he won't be able to interpret what you have in mind. In fact, I can now totally focus on my design because I know it will be doable through Jamie's expertise. For any web tweaks and custom design features, their price is very, very reasonable.
For entrepeneurs wishing to establish a website and get into e-commerce, Squirrel Cart is the way to go. They have excellent products and a secret weapon in their support service _ Jamie Whitney.
Squirrelcart Rocks! verified
Reviewed byAnonymouson Wed, 2nd February 2011
I have been using and reselling Squirrelcart as a customized service of ours for years and have many Squirrelcarts on line.
This product rocks and so do the folks behind the scenes. Excellent support, always available, always quick response and constant improvements and updates. I usually never write reviews but I will for this product. It is exceptional in quality, service and price.
Squirrel Cart verified
Reviewed byAnonymouson Sat, 29th May 2010
This is a very stable script that works well in production. The customer support is very good.
Great Script - Great Support - Great Price
Reviewed byAnonymouson Sat, 27th March 2010
I have been using Squirrel Cart for about 5 years and I could not be happier with it. The new version is best ever.
They do not have phone support but it is not necessary because they have real time chat support, help desk support and forum support and I have had nothing but good luck with all three.
These people cheerfully endure my most moronic questions.
Any business person knows that this cart would cost much more if they had to answer the phone.
As far a security, they email me the instant there is a suspected problem and that is more than I can say for some companies.
I just can not say enough good things about this cart and the people behind it.
I would recommend it to my Mom.
EXCELLENT SHOPPING CART AND SUPERIOR TECH SUPPORT
Reviewed byAnonymouson Wed, 28th October 2009
SquirrelCart is great. It is full featured and incredibly flexible. Control and modification pages are highly intuitive and easy to maneuver. I rate myself as a high beginner, and I found it surprisingly easy to use.
Installing the cart is no problem at all. Anyone can do it. The on-screen directions and the manual are extra easy to follow.
For a beginner, this is all you need to build your website. I started with an existing site and adapting SquirrelCart to do exactly what I wanted. Adapting it was no trouble at all.
The code is beautifully written and the internal documentation (the commenting within the code) is excellent.
Tech support is exceptionally knowledgeable and totally helpful. The couple of small problems I had (caused by me and some of the modifications I wanted) were cleared up without loss of time.
From advanced users all the way down to beginners at eCommerce, this is the right store/shopping cart to buy.
Highest recommendation
Reviewed byAnonymouson Fri, 12th September 2008
I highly recommend this outstanding script, which continues to improve and is backed by outstanding service, that goes beyond the norm of internet helpfulness, which is, in many other instances, non existent, except at huge cost. Squirrelcart knows that it is not just about the money. They are not greedy, because they are wise enough to know that good recommendations come from top quality product and service, which in the end results in an absolute win for everybody.
Love This Cart!!!!
Reviewed byAnonymouson Wed, 28th May 2008
I am a web master and have 2 clients currently using this cart. I am one of those clients and I absolutely love this cart and would recommend it to any of my clients.
Support is great and the features are the best around. If your looking for a full featured cart at a great price ... look no further!!
highly recommend
Reviewed byAnonymouson Mon, 6th August 2007
I am speaking for myself and for my clients when I say that we highly recommend Squirrel Cart for your e-commerce needs. All of my hosting clients who choose to use the cart are very happy with it. They all say it is easy to use. That is the important thing. Did I mention the support from Squirrel Cart is THE BEST I have found since I have been in business (1995). They always respond quickly and always have a solution. It is like going back to the old days when service and support was top notch.
Excellent Shopping Cart and Support
Reviewed byAnonymouson Tue, 20th February 2007
I recently installed SquirrelCart on a customer's site and found it to be very user friendly, well documented and easy to setup and modify. We evaluated a lot of shopping carts before settling on this one; one of the deciding points was the quick response to our pre-sales questions. After installation, we had some unusual circumstances arise; the SquirrelCart support team bent over backwards to help us quickly, efficiently and cheerfully. They couldn't have been better.
Excellent Product, Excellent Support
Reviewed byAnonymouson Thu, 6th April 2006
We've been running Squirrelcart for 5 months now with no major problems. Setup was easy with the included instructions. I appreciate the very active user forums, it's most helpful when making heavy modifications to the cart. We already have another site in the works! Our new online ordering system for individual clients is a great addition service to our many product offerings. My company couldn't be more happy. Thank you to the Lighthouse Dev. team.
Disappointed
Reviewed byAnonymouson Tue, 4th April 2006
I recently implemented this cart and while it has some nice features at a good price, it also has some substantial problems. The first is support. Difficult to get a response. The second is it's buggy. I found areas of the code that don't work and because of #1, you can't get a timely response or fix. Third, it's difficult to customize because of an unholy mix of PHP, HTML, inline style definitions and CSS. This is like the worst of open source combined with the worst of licensed software.
Squirrelcart is certainly worth the $$
Reviewed byAnonymouson Thu, 16th March 2006
I have tried a few other ecom packages in the past. Many of them had similar feature to SC, but were all 3 to 4 times the SC price. The SC basic edition only about $100 and well worth it.
I also run a Linux box and have had no support problems to speak of. I do agree with some that the 'ticket system' is slow. But I would rather have the tech directly respond in a few hours, than have to call phone support and deal with 'off shore'staff for 30 minutes before I actually got help.
SquirelCart Is Number 1
Reviewed byAnonymouson Sat, 17th December 2005
I would like to say that I have had nothing but GREAT support from the SquirelCart team. I bought the cart a year ago and had it installed and running in minutes, not hours. It is easy to navigate and has numerous options available. I was up and running in no time. I had the SquirelCart team customize my site and they did an awesome job. . Any problems encountered, and there were only a couple, were handled immediately and professionally. Easy to use, great features, easy setup, GREAT SUPPORT!
The Wosrt Customer Service I have ever Experienced
Reviewed byAnonymouson Wed, 26th October 2005
When your Shopping Cart is Down you are losing money. It should not take Days to respond to a Tech Support Request. And when you do get a response you do not appreciate Sarcasm... They tell me they dropped the Priorty request option because of abuse.. That just tells me they have tons of other people with problems. A lot of promises.... most are not true
Tue, 13th December 2005
This customer received an average initial response time of 17 hrs for all tickets to date, most of which were opened after 5pm EST. We do not allow customers to prioritize their support requests, because all requests are important, and are answered in the order received. Our support options are explained in detail on our support page.
Squirllcart squirrly
Reviewed byAnonymouson Mon, 10th October 2005
This is a very unstable program. it has allot of features and is nice when it works. You open one day and your pages appear as nothing but garbled text. Service is rather slow as well. I have installed allot of carts in my day and this one has more problems than any I have seen or worked with. last time I asked for support they would not help me because my client removed their logo. As a developer, I can not recomend that you purchase this program.
Thu, 20th October 2005
The problem reported here is not with our software, but due to FrontPage extensions adding folders to the directory structure. Squirrelcart now ignores these foreign folders. A workaround was available in our forums approximately 24hrs after this issue was reported.
Our license agreement indicates that our copyright notice and small logo (137x23 pixels) must remain in the control panel only. If removed, a customer is asked politely to restore them before support is provided.
Cost Effective and Customizable
Reviewed byAnonymouson Tue, 31st May 2005
The Squirrelcart product has been working well for us for the past two years. Our site and business has grown tremendously and we are grateful to be able to sell our products online. The Squirrelcart interface is easy to use and the developers are happy to help with customization at very reasonable fees. If you are a small to medium sized business in need of an e-commerce solution, you should consider Squirrelcart.
Support Non-Existent
Reviewed byAnonymouson Sat, 30th April 2005
I purchased the Squirrel cart last year. Users have been receiving errors when checking out. I cannot get Squirrel Cart to respond to this issue. There is no email or phone support, just tickets, which aren�t answered. Support was very slow at first. It�s now non-existent. I do not recommend purchasing this cart if you�re not a PHP expert.
Thu, 20th October 2005
Our support offerings can be found by visiting our site and clicking the support link in the left navigation. We do not provide phone or email support, as there is no way to properly track and queue these types of requests. We do offer top notch support via our helpdesk for 90 days with purchase, and unlimited access to our community forums. I can't comment on this particular review as I don't have the customer's details, but I can say that no ticket ever goes unanswered.
Most excellent shopping cart!
Reviewed byAnonymouson Tue, 7th December 2004
After using many carts over the past 10 years, I finally have found one that suits all of my needs. Squirrel Cart is one powerful script for a fraction of the price of other carts with similar features. The support has always been excellent as well! 10 thumbs up :)
GREAT PROGRAM!
Reviewed byAnonymouson Sat, 28th June 2003
This cart is top notch and excellent value! It is easy to customize and has manny options. The support is excellent and the developers are very knowledgable and helpful.
I have no regrets on making this our choice for our shopping cart!
Squirrelcart customer review - AttitudesJewelry.com
Reviewed byAnonymouson Wed, 30th July 2003
We are exceedingly pleased with all aspects of our website and the folks at Squirrelcart. Our customers frequently comment on the ease of navigating and terrific aesthetics they have created/provided.
Service is superb...we have gracious and quick response to all inquiries and requested updates of our information. We couldn't be happier.
Top Notch Support!
Reviewed byAnonymouson Wed, 7th July 2004
I had no previous experience with MySQL or Php but installing Squirrelcart was a breeze. A crash course in Php has made it quite easy to make a few changes - only a bare minimum knowledge of MySQL is necessary.
But the major plus point is the fantastic support! Every question I have asked both before and after buying Squirrelcart was promptly and expertly answered.
I highly recommend Squirrelcart and I have no doubt that it will keep getting better and better!
Great Product - Great Support
Reviewed byAnonymouson Wed, 7th July 2004
I found this cart to be the best I have tried. It is very easy to set-up and even easier to update products. The image editing feature is a godsend. It drastically reduced the time I spend adding images, and oh so simple. The only thing that impresses me more than the cart is the support. What few questions I have had that couldn't be answered by the friendly folks at their forum were resolved very quickly. I highly recommend it!
Poor Support
Reviewed byAnonymouson Fri, 23rd January 2004
The main problem is getting support for this cart. There is no phone support and getting email support is like pulling teeth. If you are going to do any customization, you'll need it.
Several features on the card did not work. Documentation is poor as well.
I don't recommend this cart if you will be installing it for a client or have a deadline.
great store program
Reviewed byAnonymouson Thu, 2nd January 2003
This is one of the best store programs that we could find, the price was an added attraction.
It is customizable, able to handle large quanitities of products and support several payment protocols.
Their support is pretty good.
We're very happy with the decision to go with this store program.
Squirrelcart is the best!
Reviewed byAnonymouson Sun, 9th June 2002
I just completed implementing Squirrelcart for the first time. The product has a lot of flexibility and is easy to implement and configure. Best of all is the support from the folks at Squirrelcart, they respond with answers and fixes within hours. They have also been receptive to changes and enhancements to their cart, often responding in hours with the changes as requested. Their quick response to my requests has significantly cut my development time! Thanks, Jamie! Unbelievable!! I'll never use any other cart!
