Template Tuning Reviews and Testimonials

Still didn't get my project done Paid a lot, got nothing: To sell, a thousand wonders. Then they even charge for breathing. I had a website. To create a new one, I had to take mine out of the air or I would have to pay $ 39 for them to create a new project folder and post it later. Any Brazilian company does this locally on its own server and presents it to the client for approval. Since 08/11/2017 I am without website. No one answers to my emails, my manager disappeared and no one else is helping.

Bought month ago and i don't have anything yet. First they send me wrong template. Then they send me not working template. We are going to lose our client due to that order :(

It is one of the worst experiences I have ever had with a firm. It 8 months and counting to get a rather basic site up. It's as if they have never put a site up and are staffed with children with no common sense. Months to orientate the pictures on just one page correctly despite simple instructions....Simply mind boggling. The only time they make a phone call is to get your money in beginning after that it's every few days they make 4 upgrades or corrections of which 3 or even all 4 are wrong. I have logged everything and have lost 20 hours so far writing them emails. Avoid avoid avoid....And Monster template their parent or partner company displays advertisrs versatile customizable themes bit when you do basic things like change background colors it's delays and extra money....And example sites with beautiful well defined pictures are not what you get....You receive low resolution defaults loading of pixs....So Monster is guilty of false advertising and bait and switch.

It is one of the worst experiences I have ever had with a firm. It 8 months and counting to get a rather basic site up. It's as if they have never put a site up and are staffed with children with no common sense. Months to orientate the pictures on just one page correctly despite simple instructions....Simply mind boggling. The only time they make a phone call is to get your money in beginning after that it's every few days they make 4 upgrades or corrections of which 3 or even all 4 are wrong. I have logged everything and have lost 20 hours so far writing them emails. Avoid avoid avoid....And Monster template their parent or partner company displays advertisrs versatile customizable themes bit when you do basic things like change background colors it's delays and extra money....And example sites with beautiful well defined pictures are not what you get....You receive low resolution defaults loading of pixs....So Monster is guilty of false advertising and bait and switch.

When you can't believe the lack of progress from your first 'project manager' they will pass you to a new PM who will likely be worse. It will take months with them and counting to put up most multi-page websites.

When you can't believe the lack of progress from your first 'project manager' they will pass you to a new PM who will likely be worse. It will take months with them and counting to put up most multi-page websites.

i would give -1 (horribly poor) to this company if the selection is available. Our project is very simple, we bought a template from template monster, we paid setup fee and couple additional services. we sent a mockup design of the changes to the template that we want, we were charged for the changes. they told us by December 23rd we will get the site on "ready" status. its the 11th of January now, the site is still not finish or even on "Ready Status". We keep complaining to the customer service and all we get is promises. we keep trying to reach the managers to get proper attention but to no avail. we feel very lost..

http://www.templatetuning.com. Don't waste your money with them. Very poor customer service.

Worst customer service and after sale support. All is nice and sweet until payment is made.Forget getting results after.

So I've bought a few themes from TemplateMonster in the past and i've never really had an issue (scroll to the bottom if you don't want to know all the details and only want to read a small review). However - i'm making a new website for a client and they wanted to have a website that had a store as well as a YouTube background and all the bells and whistles. Anyway, Black Friday sale, great discount on Monsteroid had everything I wanted what else can I ask for right? I proceed to purchase and I pay but when I come back to the TM store it says my payment failed but i've got a PayPal receipt and a SMS from my bank to say i've paid. I contacted customer support explained the situation and they told me to send a screenshot of my PayPal and my bank which I did. 24 hours pass and i'm waiting for a response...I get told that the payment failed and they have not collected any fund. I contact customer support and explain again that my bank has taken the funds and PayPal has paid them, they tell me they will be in touch etc etc etc. Its now 3 days later and I get really frustrated as the project is being delayed so I just purchase the template again and I log a PayPal claim for the first purchase (which is a long process in itself). Within a few hours I get an email from PayPal saying my money has been refunded - after customer support told me they didn't receive the funds, so if I didn't make a PayPal claim I probably wouldn't have got my money back. Anyway - happy times I now have the theme right? Wrong. This was the beginning. It's not a couple of weeks later and I have time to start the project again - i've now taken the clients site offline and i've installed Wordpress and I use their very helpful Monsteroid installer. Everything is going well until I am importing the sample data - there's an error. Great. So I contact customer support and explain the situation and send screenshots. Talking to customer support to just explain the situation itself is a nightmare as they take ages to reply and 9/10 times they just send you a link for a video. Anyway - a ticket gets created and I get a video link for manual install (which I have already tried, but hey I maybe I was doing something wrong) so I deleted all of Wordpress and decided to start over just in case. It still didn't work so I got in touch with the customer support again...went through the whole process again and a few hours later I get another video for manual advanced install. I follow the steps (bearing in mind this is like a day later now) and it works. Now, I wanted the homepage to have a YouTube video background and Monsteroid sample data already has a page for this. I proceed to edit the video link and ooops. Suddenly the fullscreen video background became half the size with a black box playing a YouTube video inside. I contacted customer support again...went through the steps again (btw first line support know nothing, i've learnt this by now) I send them to the page, I show them the original video then I change the link and show them the difference (this process alone took 20 mins). They log a ticket and send it to second line support. Now my project is being delayed so I have another slider that I previously purchased with another Theme from another website so I decided to use that instead of using the slider that was provided. I install it and everything works the way I want it to amazing. Is that it? Of course not. Now the Motopress Content Editor has stopped working and i've logged a ticket yet again and spoken to the ever so helpful support (not)! I'm awaiting a reply. Let's see i'm not holding my breath. I'm going to wait till the morning or else I am going to buy a new theme. Moral of the story - TM are good if you never ever need support and your product works 100% OK. If you are one of the unlucky ones, the first line support is useless. They are have no technical knowledge and cannot guide you through the simplest of mistakes. Sometimes they decide to transfer you to a new person mid conversation so you have to start again because their shift is over! Based on this experience I would never purchase from TM ever again even though i've used them many times before. As a person with a tight schedule I don't want to talk to customer support and wait for replies for days on end. I purchased a theme so that I can have an active website within a few hours worst case scenario a few days. If I had weeks I would have written the theme myself!

I was lucky to buy templatemonster template with a big discount, I also ordered logo and installation from templatetuning. I was impressed with the speed of work - so I provided everything they requested, and voila - in 2 days I got my template live with my company name on it. I am grateful, because I lack tech skills to work with templates, and actually I got what I wanted.

As said before, this is the absolute worst customer service I've ever had in my life, they top Time Warner by a long shot. Here is a sample of my chat with them just a few minutes ago. "You will now be talking to Tiffany. Please, wait... [05:50:51] Hello, hope you're fine today. My name is Tiffany. I'm templatetuning.com project manager. My e-mail is [email protected]. What can I do for you? [05:51:16] Hello, I was told my site would be ready [05:51:41] Rose told me this 5 hours ago [05:51:47] your project is in production [05:51:54] your project manager will e-mail you [05:52:37] c'mon, I was told by Rose my site would be ready, and Rose does NOT email me. [05:53:30] it's been 6 days since I've reeived an email from Rose, so please stop saying she will, because histroy proves she will not [05:53:53] I will leave her an urgent note to e-mail you with updates [05:54:27] I did chat with her however, and that is why I'm asking you to do a little customer service [05:54:40] will you check please? [05:54:53] Please hold on. [05:54:58] I will double check your project [05:55:07] thank you [05:55:31] Have a great day! [05:55:47] are you checking now? [05:56:01] sorry [05:56:17] please ignore the previous message [05:56:17] yes [05:56:21] I am checking [06:11:07] hello? [06:12:32] a minute please [06:21:14] so you rpoject still in production department [06:22:56] OK, will be be ready soon? [06:23:21] Rose will e-mail you with delivery terms for the project [06:24:13] As I have told you, Rose has not emailed me in many days, so please stop saying she will, I do not believe you [06:25:45] I hope you experience this level of service when you are buyiong something, I hope you get as frustrated as I am right now. [06:26:05] i understand you [06:26:11] but you can visit our chat later [06:26:17] so I will know the exact time

I wish I had read all these reviews before engaging TemplateTuning to customise my website. Everything mentioned here has happened to me - the stalling, repeated requests for information they already have, the poor quality of work, the lack of contactability. I submit information, my project manager waits until the end of her shift then emails me asking for something (like and image she already has) then I have to wait another day or until she is back in the office for a reply. Days are wasted this way! Was also horrified to see that after more than 1 week my website is looking like its barely started, logo wrong, images wrong, content missing, none of the click-through links work. Its embarrassing because they have left this sloppy work published online so my customers can see it! They have also changed my Wordpress passwords so I can't log in pull it down while I try to get answers from my "project manager". I have emailed Customer Care, no reply. I am not a technology person and had no clue where to start with my website so I thought a recommendation by Template Monster would be a good one. Now I feel ripped off. I am going to contact my credit card company and get a refund for non-delivery of the services I paid for. This is completely unacceptable. I paid over AUD 500 for this garbled rubbish, what waste of good money.

The only reason I gave them a 1 is because Hotscripts doesn't have a zero on the list. These people are a scam. They get paid, and never attempt to work on your site. I contacted my hosting site. Gave them all of the information provided, and they continued to lie about needing some other info. After about a month or 2 of trying to get them to handle it, I knew it was a loss. Do yourself a favor and run. Also, I blame Template Monster, because they promoted template tuning as a reputable company that would handle my website development. I eventually hired an IT guy with zero experience in websites but he loaded my template with ease. One simple word… RUN!

I got a completed website for less than 350 USD in a week. I think it's really nice and rather fast and affordable. i provided all texts, content, info to install template to my server, and yes, now I have the website I need. thanks to the team. I would recommend template tuning.

Template Monster actually have some great templates on the face of it, but unless you have extensive knowledge of the type of template you are buying - DON'T Once you have bought a template - if you require any help, you will be directed to Template-Help. I initially found them quite helpful - they even made me a custom video, explaining step by step how to do something. That service was great. However, if you want anything more than basic help, you will be directed to Template-Tuning. These guys will charge you (a lot) to do even the most basic of things. All I requested was that my contact form was altered to allow me to choose which recipient it was sent to, with the addition of a drop down box. I was advised of a price of $120 for this, but as the original template had only cost $62 I could not justify this. Linda Robertson (if that is her real name) agreed a discount and I ended up paying $79. I was then passed on to a project manager called Rose Bennett (again doubt if this is her real name) who told me that it would be completed quickly. Within a few days I was sent the updated files. Anyone knows that to add a dropdown box to a contact form only requires a few lines of basic code and this was something I could have easily done myself. I tried to get the form working, but it wouldn't. When I looked at the code, I could see that all they had done was to add a dropdown that was not connected to any emails and was NOT what I asked for. They had also added quite a few unnecessary files. When I pointed this out I was told that I hadn't paid for the form to be 'activated' and for that they would need more money. Hmmmmm I ask you - what is the point of adding a dropdown that does nothing? My chats with them (which I have) clearly state that I wanted the form to be able to email different recipients. I was getting nowhere with my supposed 'project manager' and that was when I could get hold of her. The 'chat' option was never available and she would take up to 4 days to reply to emails. Luckily, I had paid via Paypal, so I opened a dispute via them. Jetimpex Inc (their trading name) did not respond via Paypal once - despite me sending at least 3 different messages. Eventually, I was passed on to someone called Emma Barnes (Customer Care Manager). Despite her admitting that the service I had received from both Linda and Rose was substandard, including that I should not have been given a discount, she also refused to accept that I had not got what I had asked for. Under threat of making a claim via Paypal - my fee was refunded in full. My advice is very simple. The only way to sort this part of Template Monster out is to stop using them. Whatever you do - DO NOT pay them anything unless it is via Paypal - that way at least you are protected. I STRONGLY advise that you do a search for Template-Tuning and read all the awful reviews that are out there. They pretty much all say the same thing. Buy your template from Template-Monster, by all means. Most of them are very well designed and attractive, BUT if you need any customisation or help in activating it etc I would Google a company called Freelancer. At Freelancer you can register and then make a job request for whatever it is you want doing. Within seconds you will have a huge choice of Freelance experts bidding for the work. You can see their feedback, success rates etc and then pick one to do your job for you. Most offer a fixed price (a LOT less than Template-Tuning). You then pay the fee (which is held by Freelancer) until you are 100% happy with your project. Only then do you release the funds to the programmer. A great service and most jobs will be completed within 24 hours! I chose a guy called Puneet (puneetjaini) He said he was a ‘Guru’ and he was! The job that Template Tuning failed to do in 3-4 weeks was done in less than 18 hours! A huge difference to Template-Tuning who will take your money, then be difficult to communicate with, not produce what you asked for and then try to extort more money from you to do the job you wanted them to do in the first place. The only way that Template-Tuning is going to learn is by people reading the reviews and voting with their feet. I hope I have done a decent job in warning you. I have all the chats I had with these people as proof should anyone want to know more.

If you want something simple done, like an image replacement or Wordpress installation, go to Elance. Template Tuning has terrible customer service. They have ridiculous demands for their work, and their prices skyrocket if you want something done that isn't *quite* so simple. I ordered a quick customization & installation. My rep forgot I gave her my installation info repeatedly. After customizing, she forgot she had done the work. (Probably use several reps, not 1, though the email says "Rachel Green"--still not reviewing progress is bad service.) After asking repeatedly for download instructions, she never sent them. In Chat, I was sent to 4 different operators, and I still don't have the file (my customized template) that I purchased. I am so frustrated, I just want a refund now.

I would recommend these guys. They offer competitive good prices. You might experience some delay in project completion as I did (took 3 more days than initially planned), but still - TemplateTuning did what I wanted, needed and ordered. I bought Joomla template and needed some tweaks : logo, color, advanced contact form. They also installed the theme for me for some fee. It is working, I did not pay a lot (around $300), and I have a good website. It would be nice if they also provided SEO services. New websites definitely need SEO promotion and many guys would be happy to order some seo-packs for good price.

Still didn't get my project done one week after date of delivery. Paid a lot, got nothing: no answers to my emails, my manager disappeared and no one else is helping.

These guys are so bad. They will come back to you two days later to say they have some problem, so you fix that and then another two days they have more problems. Has taken over 2 weeks to get a template installed, no changes and no Joomla install needed just a simple template added!!! do it yourself.

I bought a template, paid for logo, background changes and installation on my server. I sent them web ready graphics and a draft image to confirm final appearance. They returned a proof and I approved it. I was to have a website in 4-5 days. I waited. 2 days later they sent an email saying that I had asked for more customization than what I paid for. I replied and disagreed and explained exactly what I had replace and ordered. While waiting for a reply they published the template without ANY customization to my live site on a Friday. The template was not working, the logo and names of company were all wrong and the back end admin would not work. I went in and managed to change the logo and the background myself, but because the back end admin did not work I had to wait until they fixed it. I emailed, Chatted and sent requests for a refund of what I had done myself and they were supposed to do but did not. They ignore my emails and chat nonsense that does not answer any questions. They refused my request for a refund and promptly an error message appeared on my live site. I have asked and asked for them to fix it. They said one more day. It has not happened and my website is ruined and I cannot get them to respond to me. I have called and get no reply, emailed, bounce back non deliverable. This company is fraud. I have lost $250 and had my website ruined. Do NOT USE this company ever! I have no idea how to get my money back. Search the business name before you buy online.

Do yourself a favor and take your business else where. Greg Pavlioti, the guy in charge over at templatetuning.com will promise you the world and deliver NOTHING. Take my word for it, DONT WASTE YOUR TIME with templatetuning.com. Find someone else to tweak your templates for you. These guys are ABSOLUTELY BOGUS and have TERRIBLE TERRIBLE customer service reps. I mean REALLY REALLY BAD, and I am a pretty patient guy.

I found a template on template monster that I wanted to have tuned. I asked specific questions and got round about answers, never answering my questions, I asked for pricing and they never gave a firm price for the work I wanted to have done. I then tried for 4 or 5 hours to get ahold on their "24 hour" support line. I would stay away, far away.