Owsome Help Desk App
Reviewed byVijayon Sun, 10th December 2017
This Help Desk software is awsome.
Always My Favorite!
Reviewed byRobert Hamborg - Pinkham42on Mon, 29th May 2017
Hesk has always provided a Free and frequently Updated Help Desk for my
Websites. It's a Great Script and you
cannot beat the options and settings.
I use it exclusively!
very easy to use and full of resources
Reviewed byericgon Thu, 4th May 2017
User-friendly. Although free, very good support.
Great tool
Reviewed byAjay Kumaron Mon, 1st May 2017
We are using this tool more than 1 year and it working as charm beyond my expectation.
Awesome.... :)
Very good and powerful. So customizable.
Reviewed byTechGuy29on Thu, 30th March 2017
Currently only using it for our users to log all their technical faults with our technical staff.using it in on our network only. No public access, we use vpn to channel it from the outside. So alot of the features that helps with security is turned off.
Versatile and Productive
Reviewed byJeremyon Sat, 25th March 2017
I have been using HESK for about 2 years now for a help desk for my IT Students. Most recently, I have installed it for my recently started IT business.
Does the job simply and well
Reviewed byHollyon Mon, 6th March 2017
I've been using Hesk as my helpdesk for years. I can refer to old tickets from the same person, work through complicated issues, stay in touch.
It's easy to use but really powerful. And it makes it simple for me to know when my folks have problems so I can fix them. I get emails, the emails contain links. I never miss anything.
excelent
Reviewed byLuison Wed, 8th February 2017
Very, Very Good, intuive, simple and excelent
Free, easy, contantly update, but need more work
Reviewed byIsaccon Sat, 28th January 2017
Strong:
Frendly, multilanguage, simple, nicelooking and excellent performance, period updates
Week:
Have a bug with the search engine knowledge base (Not find something)
Not responsive.
Desing nice but with "old feeling".
Not is posible "copy/paste" images or pictures into mesajes or articles.
Super Easy and User Friendly
Reviewed byDewaldon Mon, 23rd January 2017
Very easy to install and very easy and user friendly to use, Much thank to the developers made this possible! Love it!
Very easy, very detailed
Reviewed byBarison Mon, 12th December 2016
Things that are great about it
Just What The Doctor Ordered!
Reviewed byAnonymouson Tue, 29th November 2016
Perfect fit for our needs and this was after trying other free and paid offerings.
Perfect
Reviewed byTim Moses - Security Reviewer ltdon Wed, 23rd November 2016
I'm quite a new user, but I have to say I found in Hesk all features I need, with no additional fake thinks, like ads or useless functionalities
No Pain and a Lot of Gain!
Reviewed byJ.C.Alexandreson Wed, 23rd November 2016
The upgrade of the help Desk software was a breeze, thank you for making our job easy!
Everything I need for a HelpDesk
Reviewed byHelping Handson Sun, 20th November 2016
I have used HESK for over 10 years on our systems. Each new version has improvements that work. I have used both paid and free versions on various domains. This is my first option for a helpdesk system. It is simple yet has all the features I need to keep control of clients queries.
Great tool
Reviewed byAnonymouson Wed, 12th October 2016
just tested it and no need for a paid service
Excellent script
Reviewed byJohn R.on Wed, 28th September 2016
Excellent script
VERY Responsive on a 512 MB / 1 CPU Droplet!
Reviewed byRohnon Mon, 22nd August 2016
I installed HESK on a digitalocean.com Droplet. It is very very responsive even on 512 MB / 1 CPU 20 GB SSD 1000 GB Transfer [ $5.00/mo.] You would swear it was hosted locally with the speed.
HESK version: 2.6.8
PHP version: 5.5.9-1ubuntu4.19 (MySQLi)
MySQL version: 5.5.50-0ubuntu0.14.04.1
HESK is great and just what is needed. Email piping works flawlessly. Install on DigitalOcean took me 1 hr with this being my 1st go round with Droplets.
I had a developer make CSS & HTML adjustments to remove gradients and square up all corners ( A personal preference ) It took him only 2 hours
Nice Help Desk
Reviewed byGerdon Thu, 4th August 2016
Im using HESK for about 5 months now and its nice!
its working pretty well and i dont miss any feature.
Just awesome
Reviewed byLuluon Fri, 15th July 2016
Simple, fast, usefull...
Well done !
Simply does the job!
Reviewed byJ.C.Alexandreson Wed, 13th July 2016
Kudos to the developers of HESK, nice and elegant interface, clean, runs smooth and error free.
Keep up with the good work!
Must have script
Reviewed byAthar Malikon Sun, 19th June 2016
Really commendable script. found everything I was looking for. Really simple and fantastic
Excelent Help Desk script
Reviewed byAnonymouson Tue, 14th June 2016
Complete and simple HelpDesk script. Very functional and easy to use for the user and administrator. It has a very practical FAQS system. It proposes solutions to the user when they are entering a ticket.
Excellent!!!
Easy to use!
Reviewed byDVon Sat, 7th May 2016
This help desk is really easy to use and got all the functions I need, just what I expected!
Been using this product for years verified
Reviewed byjim2564on Fri, 19th February 2016
I've been using Hesk help desk for many years now. For me, it does exactly what I need. I've tried other scripts that are "fancier" just to see what they were all about... but at the end of the day, I come back to Hesk because it's very easy to use and maintain.
Excellent script without a doubt!!
Reviewed bygunsmokeon Fri, 5th February 2016
Excellent script! We have been using Hesk for few years now and it is at least 3 fold better when compared to most of the well-known and expensive systems – over the years we have licensed few of them and they are overly complex and costly without solving the real problem. Job well done Hesk!!!!
Exactly what I need;>)
Reviewed byDonald Lewison Fri, 8th January 2016
Great script for the novice and expert alike. Very simple to install and operate. Gets the job done to perfection...AWESOME! Thank You
Good basic tool
Reviewed byJack Hortonon Tue, 8th December 2015
Does exactly what its name says with no sign of bloatware or feature creepage.
All in all, just what I was looking for.
I like it !
Reviewed byJose Floreson Fri, 27th November 2015
I've installed in our school's intranet this app and works and looks easy for my teachers and partners. My principal functions is all relative with Technology Support.
Simple, yet does the job fantastically
Reviewed byGreg Ron Mon, 16th November 2015
Great customisation options. Could do with a bit more info on integrations/addons for things like logmein addons etc
Fantastic Job!!!
Reviewed byDavidon Sat, 10th October 2015
All I can seem to say is: " Bravo, fantastic job. But I must admit that if I wasn't seeing and using Hesk I would have a hard time believing that all of this is for free.
Simple and gets the job done
Reviewed bystreamlineron Wed, 30th September 2015
I installed this on my site. It covers all the necessary bells and whistles needed for a ticket system and not really missing any functions a small business requires.
Work Great - Easy Install verified
Reviewed byMikeon Tue, 22nd September 2015
If your a small service company or just have users or clients and want people to stop calling you and just open a ticket on the web, the this is what your looking for.
5 Stars
Reviewed bySam Wiseon Sat, 12th September 2015
Installed on GoDaddy in 10 minutes. A very fast and clean ticketing system. Why cant everything be this user friendly?
my job is more easy...
Reviewed byJorge Luis GarcÃaon Fri, 21st August 2015
I feel happy with this app because help me to stay in contact with all my clients in a easy way and no complicated forms.
Perfect
Reviewed bySterlingon Wed, 19th August 2015
Simple to install and works like a charm and also supports smtp email sending with an easy setup as well!
Just what we need.
Reviewed byFernando Delgadoon Thu, 13th August 2015
It is a greate product that helped us to have track of our orders being received at our stores.
A-M-A-Z-I-N-G software verified
Reviewed byUltraNetworks.roon Wed, 29th July 2015
Hesk is the only free helpdesk with time tracking feature and mobile template at this moment. All other features works great (tickets, users, KB, messaging, canned responsesand many others). Easy to install and configure also. Great job guys! Thanks!
Great application which does a whole lot! verified
Reviewed byGspurgeron Fri, 24th July 2015
We were looking for a simple to install and easy to use trouble ticket software for our office and came across this one. We had been using another system but it just wasnt cutting it. This one does everything we need and more. It is easy install and a breeze to setup and administer.
As good as it gets for free
Reviewed byTom Hillingson Sun, 19th July 2015
Had this up and running in 15 minutes with all the features I need from a help desk. Better than many paid solutions out there. Couldn't ask for more, thank you!
The best there is.
Reviewed byRonon Wed, 10th June 2015
This is a great program with all the features that most help desk needs. It is easy to understand and work with.
The Best Free Helpdesk Software verified
Reviewed byAmirol Zolkiflion Mon, 11th May 2015
I've been using Hesk for 5 years and love it very much. The helpdesk features provided by Hesk are powerful enough and comparable to paid software. You won't regret using it!
Excellent free support Ticket system and easy to install
Reviewed byAnonymouson Sat, 18th April 2015
Hesk is easy to install. Easy to figure out without directions. Well built and just works!
Easy to setup and very good
Reviewed byUlises Valdezon Thu, 16th April 2015
Easy to setup, has everything you need to build a professional support system and is very easy to use.
Probabily one of the best support script verified
Reviewed byVincenton Wed, 15th April 2015
Used by support team to our teachers, parents and students on our website.
Easy to use for everyone.
Best Help Desk Script
Reviewed byGreg Hugheson Tue, 31st March 2015
Best help desk script free or paid. Smooth installation...no issues....zero bugs.
Has the basic to get started
Reviewed byVVISDTECHon Mon, 30th March 2015
just enough to get a ticketing system started some customized features and other settings. Would highly recommend to organizations that are considering a ticketing system.
Cool App
Reviewed byLSdesignon Sun, 15th March 2015
Easy to setup, has everything you need to build a professional support system
Setup took a half hour verified
Reviewed byDeanon Sat, 7th March 2015
I had emails, users, and the entire program set up in about 30 minutes. It works flawlessly.. and I have used other ticket scripts before. I don't think it gets better than this.
Simple, yet powerful script with excellent support verified
Reviewed byFranxisco Floreson Sat, 28th February 2015
I use it on all my websites and client sites, the greatest things about this heldesk, it´s simple to set up and very user friendly for my clients.
Another good point of this help desk is the capacity to use it with other languages.
An Incredible Piece of Software
Reviewed byEuro-List.comon Sat, 28th February 2015
From the bottom of my heat _hands down_ Hesk is the best help desk solution out there. It is easy to use and installing updates have always been a breeze. I've been using Hesk for over a year now and I love it!
Fantastic! verified
Reviewed byJonh Hallon Fri, 20th February 2015
Very nice, both in functionality and in support! Thanks Klemen. I love your product – you should be proud of both the product and of your support!
Script works!
Reviewed byPaulon Tue, 3rd February 2015
What can a fella ask of a script other than it do to what it's suppose to do?
The Hesk Install script did just that and we already tested with the software for a couple of days, so it's all good.
We upgraded to the unbranded version. Now all I need to do is tweak the css, add a header & footer and it will look like the rest of the site!.
Very Professional and Useful Flawless Lightweight Script verified
Reviewed byOrbitalundergroundon Mon, 2nd February 2015
I use the script for my hosting company, have staff assigned for tickets, really cant say enough.. I paid the price for 1 site license to remove the "powered by" that upgrade went smoothly, and I'm very proud of the simple support knowledgebase and ticket system.. In some details it is better than other, very costly, competitors. look into it... hesk is solid as a rock.. yet lightweight on your cpus.
Excellent and powerfull
Reviewed byAnonymouson Sun, 28th December 2014
I am amazed by this script! Very good job indeed. This is a great alternative to full commercial solutions
Excellent Script verified
Reviewed byddsharperon Sat, 20th December 2014
I searched a long time, far and wide, to find a wp plugin to run a help desk. Ridiculous. Poor support, poor documentation, and broken plugins is all I found, OR they were way too expensive. I purchased a broken plugin for a support desk, and found on the guy's website that HE was using this script. So, within 1 day the author configured it on my service provider's server and finally I had all I needed, plus the knowledge base. I am grateful for this and the great customer service, and I wish the author would charge for it. IMO it's too good to be free.
Always update ! and can eat their competitor
Reviewed byOctaon Thu, 18th December 2014
Not to mention its free.. hesk is awesome support portal software.. and always updating
Works Great, Easy Setup
Reviewed byEricon Thu, 13th November 2014
I would like an option to include detail about ticket in emails sent out, I know, I thought about it and what a pain, but in my position, it would be a great help
Sun, 23rd November 2014
HESK emails can indeed be modified to include ticket details (subject, title, name, email, owner, category, priority, custom fields, ...). You will find instructions as well as many other tips in the HESK knowledgebase: http://www.hesk.com/knowledgebase/index.php?article=35
Simple to setup, but powerful
Reviewed byrobertoon Tue, 28th October 2014
very easy to setup, you just need to prepare the db with mysql and the user, the rest is automatic.
a valuable ticketing system !
Simple and Easy to Use
Reviewed byBinaryXeroMediaon Wed, 22nd October 2014
Was really simple to setup. Looks like a pro Ticket Service and is easy for the user to create, send and check. Many great settings and much customisabliity. Great. Will be keeping this for my site
Absolute Awesomeness
Reviewed byPaulon Sun, 19th October 2014
Within a few minutes I was up and running and I foresee better communication with my church. Thank you so much!
Excellent Script verified
Reviewed byClaudia - PC Quick Cleanon Sun, 14th September 2014
I have used many help desk programs and scripts in the past - this one is uncomplicated yet packed with features. Quick and easy. Love it!!
Simple yet powerful.
Reviewed bySr Jaceon Wed, 3rd September 2014
Easy to install and easy to use, providing every feature you could need for a software like this.
Solid & Dependable verified
Reviewed byASU Serviceon Fri, 22nd August 2014
Been using hesk for quite a while and it never has let me down. I HIGHLY recommend it.
Simple and easy
Reviewed byCPSSon Wed, 6th August 2014
Fast easy setup, and very easy to use. A great script that does as much as any paid service I have used only easier.
Easy and functional
Reviewed byiWebzon Mon, 28th July 2014
This script is probably one of the simplest installs with the least bother. Thank you for the great work.
Great tool! verified
Reviewed byJordi Castillaon Fri, 25th July 2014
Excelent, easy to install / use, great UI and performance.
- Just missing description field (just a label) in custom fields.
More than adequete
Reviewed byAnonymouson Mon, 21st July 2014
I've tried a few free helpdesk scripts but this one has won me over. Just the right amount of features, easy to use and a cinch to set up. Recommended for newbies or veterans.
As advertised
Reviewed byHasnaton Tue, 24th June 2014
I am an experienced PHP developer and on downloading, I thought I would need some custom scripting to make it according to my needs, but this has a lot of options for customization. A great script.
Very best software
Reviewed byCaio Ramoson Wed, 18th June 2014
A very good, customizable and cost-effective tool if you wish to purchase a license
As Advertised, SImple, Secure and Free verified
Reviewed byJakeon Wed, 4th June 2014
The only reason this is not a 5 is because it is limited in some features/options. However if you're handy with PHP you can customize. Installs and works great. Will be my recommendation to others
Sat, 7th June 2014
Thanks for the feedback. Note that HESK *intentionally* doesn't have some of the functionality you would expect from a full-blow commercial (read $xxx+) solutions. The more functionality you add the more complex a solution becomes and HESK tries to keep a balance between being fast/simple and useful for many users.
Excellent helpdesk verified
Reviewed byJustMeon Fri, 30th May 2014
I looked for EASY to USE help desk. I try about 30 other than found this one. Simple as it can be, but robust and really nice. Free even for normal use. Excellent work guys, I am pleased to buy a licence for this.
Simple in translating, and easy configuration verified
Reviewed byalexon Thu, 15th May 2014
its simple for translating to any language, since the language file was in 1 file.
great.
One of the most useful tools we have verified
Reviewed byAnonymouson Wed, 30th April 2014
What we love:
- easy to install, setup and use
- our customer support efficiency skyrocketed
- clear and secure code
What we miss:
- mobile apps
All in all, a very useful tool for handling customer support. And it's free!
Excellent, easy to install
Reviewed byDennison Tue, 29th April 2014
Very strong code, easy to install and modify.
http;//www.dacow.com/helpdesk
Great Language Support
Reviewed byAnonymouson Wed, 16th April 2014
One of the few freely available support systems with an easy to use language picker.
Simple, yet an awesome powerful script with 2nd to none excellent support verified
Reviewed byarty56on Wed, 9th April 2014
Looked for ages for a decent simple to install and use help desk.
This surpassed my expectations and being a php programmer myself iI am really hard to please. The script had to pass my regorious testing before going into production.
Well Done guys.
Great right out of the box
Reviewed byCircuitsboardon Mon, 31st March 2014
Simple install, easy configuration, Good features.
I coded my own maint. website some years ago in ASP for my company. This was faster and easier.
Just Clean Shaven Easy Elegance..
Reviewed byHesk Kingon Sat, 22nd March 2014
I have tried many support desks that not only cost money, but cost every Month. After many years , I have comed to the easy conclusion that hesk is the best.
Easy to setup, easy to use - even in Português verified
Reviewed byFernando (Brazil)on Sun, 2nd March 2014
I have limited computer knowledge and was able to get this software up and running in 10 minutes.
Even the Brazilian Portuguese translation is provided free of charge, thank you!
Powerful, Clean, Easy to Use... verified
Reviewed bySatisfiedon Wed, 19th February 2014
I bought the upgraded edition and am very pleased with how easy it was to install.
I had a question and sent an email which was answered promptly with exactly what I needed. Highly recommended!
Very simple to setup and use, excellent !
Reviewed byPaulo Favaon Mon, 17th February 2014
A good way to submit, distribute and organize your tickets. Works very well for small and medium corporates and also for private projets.
Delivers 100% of its promisse.
Reviewed byAnonymouson Wed, 12th February 2014
Easy to install.
easy to use.
It just works!
I love it ! verified
Reviewed byCedric on Mon, 27th January 2014
I finally found a nice help desk, with many translations, a nice interface and all that for free !!!
Absolutely best free helpdesk verified
Reviewed byAnonymouson Sat, 18th January 2014
Simple, but realy powerfull helpdesk software. Does all what it suposed to
Virtually All-in-One Package verified
Reviewed bySamarjit Acharyaon Mon, 13th January 2014
I am using the Licence of Hesk and I found it quite usefull.
An excellent way to keep my business organized.
Reviewed byTeam Eliteon Fri, 3rd January 2014
I needed a simple solution to keeping my business organized. HESK was the perfect solution for providing superior support to my clients.
Excellent Script
Reviewed bySteven Cloadon Tue, 31st December 2013
Perfect script and very easy to install and use. Has features like canned responses etc. Which make replying much fast and easier. Best of all it's totally free. Well done developers.
Excellent Script
Reviewed bySteven Cloadon Tue, 31st December 2013
Perfect script and very easy to install and use. Has features like canned responses etc. Which make replying much fast and easier. Best of all it's totally free. Well done developers.
Fast. Simple. Feature Rich!
Reviewed byAdamon Mon, 23rd December 2013
I only needed a basic helpdesk ticket system. But I came across this and does exactly what I wanted and soooo much more!
Does what needs to be done verified
Reviewed byGimeneson Fri, 13th December 2013
I've been using Hesk now for a good while and can certainly recommend it.
It's simple from an administrator and end user point of view.
Email integration is excellent allowing your clients to submit tickets as easily as possible (sometimes, too easy).
WOW! verified
Reviewed byMark Stevenson Thu, 24th October 2013
With 16yrs experience with Helpdesk systems, I was looking for something simple to get my business up and running. The ease of installation (thanks to a fantastically written crib sheet) was outstanding, and I love the user interface. Well done, a great simple piece of kit that we will purchase the full blown version of within the next few weeks. Thanks again!
Powerful script with many options! verified
Reviewed byzachattack7731on Sun, 20th October 2013
This script is EXCELLENT for many things besides use for a help desk. It can be used for ticket sale tracking or asset management. Pretty much anything that needs tracked and passed between persons of responsibility, this can be used for it!
Excellent Simple, reliable verified
Reviewed byDevendra Kumar Muntaon Sat, 19th October 2013
This is very reliable script with nice looking, fast, customization script ever I have seen on internet. More over its FREE But once after using this we will not mind donating $40 for this script.Thanks for the nice script.
Simple, powerful script with superp support! verified
Reviewed byDL Turner - SysCorp CTOon Fri, 11th October 2013
Easy to use. Simple to understand. Very quick installation instructions. I reccomend this powerful script for any small business!
Good One verified
Reviewed byMufeethon Wed, 2nd October 2013
Good Help Desk . Liked This One.
More over its free and a good software.
very intuitive SW, easy to instal and setup verified
Reviewed byJakub Teplyon Mon, 16th September 2013
Lots of thanks to those who made this code. Its a ideal SW for a small business.
+Very easy to install, perfect manual and help
+free version available
+acceptable price for full version
-it took me ages to find it, I got to know about HESK accidentaly from a chat
Very intuitive
Reviewed byPChelpdesk-ilon Mon, 2nd September 2013
the setup was easy and only took 15min to upload and setup for my one man shop. Thank you for thinking about the small business and you have a great product.
Best tool, if you take into account the price
Reviewed byCesar Galhardoon Tue, 27th August 2013
If you take into account the price, this script stands out for its flexibility and ease of installation in 5 minutes it is already configured and in use by the department.
Wed, 4th September 2013
Thank you for the positive feedback. Price is indeed a major factor (HESK is completely free to use with unrestricted functionality), but also note that HESK was developed with "simple, fast and light-weight" in mind. It will never have all the functions of the $xxx+ software as it wasn't designed to compete with them, but provide a simple and free alternative.
Perfect for small companies
Reviewed byAnonymouson Mon, 26th August 2013
Great, easy to use.
STILL NEEDS, the feature for the customers to see their ticket list.
Wed, 4th September 2013
To make this work HESK would have to support customer accounts (currently it doesn't because it was written specifically for the purpose not to require accounts), otherwise it would be possible to find tickets submitted by other customers (a serious security and privacy issue).
Note that you can still get a list of support ticket sent to your email (click the "Forgot tracking ID" on the "View existing ticket" page. By default HESK will only send open tickets, but that can be changed in settings (Admin panel > Settings > Email tab > Open only: List only open tickets in "Forgot tracking ID" email)
don't look alternatives, get this original one!
Reviewed byOvuncon Sat, 17th August 2013
It is simple to use, fast and advanced. Also it has clean interface.
works everytime!
Reviewed byz80cpuon Thu, 8th August 2013
i have used this over the years and have even tried some of the others out there as of 8/2013...NONE come to the ease of this one!
it ALWAYS works and is VERY SIMPLE to use!
while it might not have a 'fancy' look, what i am concerned with is, does it WORK? answer? YES!
Best helpdesk system available
Reviewed byASU Serviceon Sat, 20th July 2013
Easy to ybstall, maintain, and use! Don't waste your time looking for another solution ... you already found it.
User friendly
Reviewed byLamin Darboeon Fri, 12th July 2013
This software is very user friendly, it helps me to satisfy my customers fast and easy
Very user friendly
Reviewed byBurkeKnighton Sat, 29th June 2013
I use this for the support section of my free web host, and it is very easy to use and the built in knowledgebase was an extra that I had been planning on making. Now, instead of having to find a separate knowledgebase, I saved time and effort by using the built in one.
The user section is great, due to the fact that I can add support team members without giving them full access to the script. The only thing I wish it had, was a live support chat feature.
Top Script - In Italian language too!!!
Reviewed byMarioon Thu, 6th June 2013
Thank you very much for this script, very useful, easy to install and to use for me and for customers!
Has cut hours off my customer service verified
Reviewed byHolly Lon Tue, 4th June 2013
This is a wonderful script. It's clean, fast, and logically organized, and the same amount of customer service that used to take me two to three hours is now down to about half an hour a day.
It is work
Reviewed bySuprionoon Sun, 2nd June 2013
easy to install and customize. I hope next year I can pay a lisence. For now I try to make "Bahasa Indonesia" language folder.
Hesk is Amazing script!
Reviewed bysvton Sat, 1st June 2013
Very professional design, multiple easy settings, easy to install. Great product!
hesk is wonderful
Reviewed bypremier electronic serviceson Mon, 20th May 2013
hesk has made my web site so much more easier for my customers to ask questions and for me to be able reply with either a pre filled out answer for common questions and when needed 1 off answers . the knowledge base section is great
over all a big thumbs up :-)
excellant free script
Reviewed byTony Blackmon "The Peddler"on Thu, 16th May 2013
Script is easy to install, easy to customize and use, creates a fantastic support system!
Great open source
Reviewed byAnonymouson Wed, 24th April 2013
Easy to deploy and customize.
It works
Reviewed byHostanddesignon Mon, 22nd April 2013
This is customizable,and all the functions perform uncrippled.
EXCELLENT and VERY VERSATILE !!
Reviewed byIanon Fri, 12th April 2013
Excellent script with LOTS of options included + very versatile and easy to admin ! :)
Easy to install, easy to use and so powerful
Reviewed byCarloson Sat, 23rd March 2013
I'm use this script in all sites where I need feedback from my customer.
Convenient and easy to use help desk system. verified
Reviewed byJCMarketingSolutions.Neton Wed, 20th March 2013
I recently installed this script on two different domains. Our company JC Marketing Solutions, LLC have chosen Hesk for all our support needs as the system is super easy to install, everything in back end is customizable, and if we ever have a problem the people at Hesk are quick to respond to any questions we may have. Having used Hesk in the past for other domains, it was a only natural to keep using this outstanding script on all of our websites.
One of THE BEST free or paid help desk scripts you can find.
Reviewed byLarry Schalkon Sun, 17th March 2013
I've used the Hesk Help Desk script for about four years or so. Installation is a breeze, and performance is exceptional. This is one of THE BEST free or paid help desk scripts you can find.
Perfect Help Desk
Reviewed byZacharyon Wed, 13th March 2013
I use it to Power RedServer Categorization Services, and a small little helpdesk I have for my family. I really love the built in features and knowledgebase, and I love the fact it's FREE!
Perfeito
Reviewed byMaykeon Mon, 11th March 2013
Excelente software de help-desk
Easy to install and efficient
Reviewed bySylvain Lavoieon Wed, 27th February 2013
I use this script for few years now and it is very easy to manage.
Awesome product
Reviewed byChrison Mon, 25th February 2013
We were searching a long time for affordable software for a self-hosted installation. HESK is free (for a link to the creator) and we are amazed by the amount of features, like the knowledge base or pulling support requests from an email account. Easy installation, runs so far without trouble.
Simple, quick, effective
Reviewed byManuelon Wed, 20th February 2013
Installation is a no-brainer, just a few requirements (permissions in one folder and one file) and everything is running. Excellent!!!
Very nice
Reviewed byDr.Devendra Kumar Munta MD (Homeo)on Tue, 19th February 2013
This is very good support system, I am using for my clinic.
I ever met such worderfull system more over it is free, even I am ready to pay for this system. thanks for developer
AWESOME
Reviewed byAGon Sat, 2nd February 2013
I'm just starting my online business and I realize how important a help desk is to the overall satisfaction of my clients. HESK is fantastic. Easy to use, easy to install, it's just wonderful. Thanks so much for this priceless tool.
Power Script
Reviewed byAnonymouson Wed, 30th January 2013
Excelente, Good
Great tool, easy to implement
Reviewed byADDCO Supporton Sun, 27th January 2013
We had this tool operational within 1 hour of installation
Terrifically easy to use!
Reviewed byCATByteson Thu, 24th January 2013
Found the script easy to set-up & use.
Would recommend it.
Thanks
Simple and Complete
Reviewed byShoes4Kidson Sat, 5th January 2013
This is one exception to the phrase - you get nothing for free. I have been using this for over 3 years. It has everything you need for a small to medium size organization help desk, supporting multiple admins. I was great before and with the email integration, its excellent. It is easy to install and work very well.
Nearly does it all
Reviewed byGizzzon Wed, 2nd January 2013
I've been looking at a lot of software to handle client interation and this script is the top for me.
It took me some time to get it all installed on Ubuntu, but that was just my lack of experience.
Love this script
Reviewed byKeunon Mon, 12th November 2012
Excellent balance between offering enough possibilities and keeping complexity low!
Excellent Helpdesk Script ... I can't believe it's free!
Reviewed byAnonymouson Sun, 4th November 2012
I have been using Hesk for almost a year. The only issue I have seen is occasionally tickets don't auto-close per the setting.
It's reliable and solid! Give it a try ... you wont regret it!
Great Script!
Reviewed byMidwestMobion Sat, 20th October 2012
We use for our site and love it! Best part is they kept it simple and easy to use for both customers and admin. Keep up the great work.
Simple but very usefull verified
Reviewed byWilliam Harrisonon Mon, 8th October 2012
We are using the script on our company web site and are very please with how easy it was tto setup and run with no problems.
This script is helping us to address our clients concerns and to keep these concerns private.
Thanks! for the great scripting of your php software.
Great program with MANY cool features!
Reviewed bySlotDoctoron Wed, 3rd October 2012
I help people repair slot machines through my website and this script is the answer. NO MORE EMAILS!! The program does everything for you, including sending the customer emails with links to the ticket, and allowing custom forms to be added to the ticket (with form validation) a big plus! All I have to say is..GET IT and buy the license! ITS WORTH THE $$!! The support is good too with a searchable user forum with MANY answers to common issues.
An Amazing Find
Reviewed bygsr2012on Tue, 2nd October 2012
I was so happy to find this script. It allows me to have a professional, fully featured help desk to help my clients with a wide range of technical issues. The customization allows for a huge amount of options to make my work easier, and the knowledge-base saves me from having to answer the same question over and over again.
A breeze to set up and deploy
Reviewed byJesus_Hernandezon Wed, 26th September 2012
I set this up in 30 minutes. Interface is clean and intuitive. I cannot be happier.
WOW... Fantastic coding... Full featured...
Reviewed byIT Dudeon Tue, 11th September 2012
If you need a Helpdesk Solution this is it...!
This does it all...!!! NICE JOB...!
Powerful script with the simplest installation
Reviewed byOnye99on Sat, 1st September 2012
It took me less than 10 minutes to install this script and it worked like a charm. Simply brilliant!
would not install
Reviewed byAnonymouson Fri, 31st August 2012
Read the read me, chmod'd all the correct files and folders, ran the install url and click the i agree terms button it then checks your server for compatibility, click next and it goes back to the agree terms page.
Round and round we go a few times and back off to my Flash fxp to delete it from my server.
Sorry i never got to see it in action...
Mon, 3rd September 2012
Sorry to hear you didn't manage to install it, but the problem is on your server - most likely PHP sessions not working correctly. If you read instructions carefully you would see exact description of your problem in the Readme file under "HELP and Troubleshooting" and there is even a support forum where you can get free help.
Excellent Product
Reviewed bysjp5317on Wed, 29th August 2012
This site or set of scripts is excellent. I use it for my company's internal help tickets. We didn't have money for this, so it being free is great! I have never used something free that works as good as this. Instructions are great too! They even email you when a new version comes out.
Best Help Desk Software I have worked with
Reviewed byAnonymouson Tue, 28th August 2012
Congrats to Klemen for this excellent software, it has everything you can ask for.
Fine
Reviewed byredbon Tue, 28th August 2012
A good script
Very very good application
Good
Reviewed byjohnopigoon Mon, 20th August 2012
This script met my every need for a friendly customer service system.
Hesk is THE BEST
Reviewed byebisaacon Sat, 18th August 2012
I have tried many different customer support scripts and Hesk is by far the best. It does all that I need. It allows user customization, auto-assignments, emailing, report generation, granular privileges and is very easy to learn and understand, very intuitive. I love it.
Simple but effective
Reviewed byawcaon Sat, 18th August 2012
After trying various help desk solutions (and spending more money than I'm willing to admit), I gave Hesk a try and I soooo wish I'd done so from the very beginning. Not only is this program simple (which is all you really need), it also allows you to create a full knowledgebase of information for prospective customers.
Don't waste money on anything else. Chances are that you want something that works, is easy to use and does the job. Hesk is that and more.
Easy and great support
Reviewed bydemowebon Sat, 18th August 2012
Used for customer of mine, easy interface, easy to install and now with email ticket creation. plus free. What else ?
Great
An extraordinary script
Reviewed bybienmaquenon Sun, 12th August 2012
I am using this excellent script to support client of my online business in project development since seven years. I use the PRO version and I am utterly satisfied. This is a must have for any business in search of help desk at bargaining price that matches the ones sold at "huge" price.
Powerfull Tickst System
Reviewed bySKMEon Thu, 26th July 2012
This is
Powerfull Tickst System
I have tested many free and paid for Ticket Systems and by far HDESK is the best I have used.
Yes, I would recommend this to a friend
Very Simple and powerful
i like this script thank you, Friends
Great Help Desk software
Reviewed byjrobleson Mon, 23rd July 2012
I am very pleased to with Hesk and would strongly recommend its use, author actually replies back to questions / suggestions and even helps making modifications to personalize code. It's free and better than ahy others that could cost you up to $5,000 dollars!
Jesus Robles
Powerfull Tickst System
Reviewed byJFHA73on Fri, 6th July 2012
I have tested many free and paid for Ticket Systems and by far HZESK is the best I have used.
very simple and powerful
Reviewed bythoth666on Sun, 27th May 2012
i like this script
thank you, guys!
Perfect
Reviewed bynebulouzon Fri, 30th March 2012
Quick and Simple Install, Easy Customization.Perfect.
Great
Reviewed byumberon Fri, 20th January 2012
Easy, fast, customizable. And Working to. No other words to say.
Simple, Yet Powerful Amazing Script verified
Reviewed byKiyani An-Najashion Sun, 18th December 2011
I'm an Internet Marketer and own several websites including business websites. In comparison to Kayako and other scripts, I find Hesk to be the best out there. Not to mention that Hesk is simple to use and is user friendly. Most importantly, I love the fact you can purchase a license to remove the powered by link in the footer. I highly recommend all those who use Hesk to purchase the license to remove the powered by link in the footer as you will stand out more professionally.
Very nice script
Reviewed byAnonymouson Tue, 4th October 2011
Hello Everybody,
This is very nice and functional a script.
So, very simple translate to your language.
Example, I am translated for my language.
If you usage the Turkish language, please contact to me from my e-mail address. [email protected]
Super Helpdesk software for free!!!
Reviewed byAnonymouson Wed, 7th September 2011
Well, I am internet marketer and have quite a few websites. It is impossible for me to provide support without a central or core location to all these websites. I was looking for a cheap helpdesk software but found this one 2.5 years ago. Believe me I love it. It is of super quality and fanastic product. Best of all it is free. I know that developer is charging about $39 for it to remove powered by link but I feel for $39 it is still cheap and free. Thanks alot for this wonderful product.
Great but with some problems
Reviewed byAnonymouson Mon, 1st August 2011
This script on the whole is excellent. It allows you to make a knowledge base and for customers to easily submit tickets for you or your customer services team to answer. The only problem that I found was the script often failed to notify the ticket submitter that their question had been answered and this was a little bit fustrating. However I will continue to use this script until I find something better.
Fri, 12th August 2011
Email notifications work for thousands of Hesk users, so it is obviously a server-side issue. You are welcome to ask for help on the HESK support forum and there is even a Knowledgebase article about email sending issues on the hesk.com website.
Developer should increase price! verified
Reviewed byAnonymouson Tue, 4th January 2011
Hi,
I worked with Kayakoe SupportCenter for over a year but because of my newly launched website I needed again a support script. And due to the recent price increasements of kayako I decided I would look any further,
I found Hesk and the only think is the lack of multiple pop3 support but the quality of the product balances this out.
With a support site it is important that it works because people are already in a 'specific' state of mind so they do not want to submit a ticket to see that the script itsn't working. Or never hear again because the ticket submission failed.
I personally compared this script to Kayako, QualityUnit, H2desk and the free ones and my choice is Hesk, definitely!
Fab! verified
Reviewed byAnonymouson Wed, 29th September 2010
This is probably the best free helpdesk script around. It does almost everything I want and is very easy to use, but powerful too!
Effective and Easy to Use - SEND THEM SOME MONEY (it's worth every penny!)
Reviewed byAnonymouson Wed, 17th March 2010
It's truly amazing they offer this up for free! You really should pay the small donation fee they ask for - it's free and will pay for itself in less than a day!
It works like a charm
Reviewed byAnonymouson Fri, 25th September 2009
25 September 2009:
Just what i needed: a lightweight tool, easy to use, robust, fast, straightforward, minimalistic user interface not to confuse users.
I have hesk self hosted on my web site http://www.zialingua.com/helpdesk/
I recommend this script.
21 June 2010:
I use Hesk since last year and I have to say that Hesk is really useful, solid, reliable and straight forward software: the best user friendly ticket software ever produced.
Nice script, just what I need !
Reviewed byAnonymouson Sat, 5th September 2009
Hi guys!
My name´s Pedro and I´ve recently bought a license for my domain www.presupuestosdecocinas.com , in order to update to the new version 2.1 i visited the hesk site.
There is no information about the update proccess. Well, as I´m an experience "self-learned" webmaster, I backup my files before the update.
So my rating is an evaluation global. Hesk is a powerful script by itself. I have installed in various domains and it have demostrate the power of simplicity, but I can´t understand why:
- Have not VISIBLE instructions of updating proccess.
- The update OVERWRITE script files WITHOUT PROMPT.
- Have NOT SEPARATE folder for THEMES/templates.
- Do not delete the older files not needed.
I told that in order to provide an stable script for all kind of webmaster!
********** REVISED AFTER THE AUTHOR REPONSE***********************
First of all, I think I´m not thrasing your great work Klemen.
After visiting again your site: http://www.hesk.com/, I cannot see clearly information about the update process or any forum address.
Such a common user, if I check for new versions throught an upgrade page called from the script, maybe one clear reference (in the check4updates.php) to the readme file would be enought to see it before the proccess.
If all the users find the information to follow the instructions at once, in the readme file, oks. Well... maybe I´m an idiot... but, I think you´re overwriting the original files of the script, header.txt and footer.txt (as you told in the upgrade process you do not need to upload these), but also the CSS and IMGs folder MAYBE USED TO CUSTOMIZE the script. CONSIDER IT.
It would be great if the script prompt about the overwriting, believe be.
I thought that during the upgrade the script would just inflate a bunch of files and update the database, but it doesn´t matter. I think I´m not wishing something strange...
An also, again, I´m not thrasing your great work Klemen, good luck, I will use your script s always but expecting you´ll think in my feedback, s you said, like a "constructive criticism", and never as destructive.
I´d contacted you sending the spanish language file, translated, maybe a bit of cortesy would be also nice.
Sat, 5th September 2009
(removed response. It doesn't make any more sense after the review author changed the review (including above the revised notice), rating and references what we talked about in the e-mail)
Hesk rocks!!!
Reviewed byAnonymouson Fri, 3rd July 2009
I purchased another help desk software for my website but ended up using Hesk because of ease of use and functionality. Sooooooo much better than the one I paid for. Very simple to change the look and feel to match an existing website. Nice GUI...excellant app.
One of the best and EASY helpdesk scripts
Reviewed byAnonymouson Mon, 25th May 2009
The installation was a breeze... tested on a WAMP server using windows... While the Email did not work me for me (I havent configured or tested it in detail yet), I easily find this script very nice and useful.. good design too.. unlike other ugly scripts out there..
5 out of 5! Good job!!!
The best
Reviewed byAnonymouson Wed, 1st April 2009
We use the script for years now. And still we find it the best.
Tried other, expensive software, but this is bes of all. really.
dirko - hungary
Tue, 12th May 2009
Hmm, you say Hesk is "The best" but give it a rating of 1? Get some sleep, Dirko ;-)
One of the best free help desk scripts I have found.
Reviewed byAnonymouson Mon, 16th March 2009
I have been looking for this script for months. Settled on another one a while ago, but I couldn't add custom fields without major coding. Hesk solved all my problems. I love it. It is easy to install and use. The readme has everything your need to know to install. I was almost to the point of paying the $200 bucks for a commercial script. Now I can buy his license and save my self $170 bucks. Thanks, OH BTW it is free, but you will support it anyway, it is so good.
Much more than I expected
Reviewed byAnonymouson Thu, 12th February 2009
This is a very professional script. Efficient design. Good organization. Easy to install and configure. Doesn't require accounts. Works as a private message system, which is exactly what I wanted since emails can be unreliable. Fits into my web site easily with just a little fiddling around with CSS. Add your own html to a header and footer that are provided. I wanted a custom field and it's right there in the Settings: ten extra fields if you want them. I couldn't believe it. The author thought of everything. Works great. Absolutely impressive script.
Great script!
Reviewed byAnonymouson Mon, 10th November 2008
I have been using this script for over a year now and absolutely love it. It looks very professional, and is very easy to insert headers and footers of your own. I would recommend this to anybody looking for a good support ticket system. This is the type of script you would expect to pay a decent amount for.
Nothing but Applause!
Reviewed byAnonymouson Sat, 3rd May 2008
The price is right and unbeatable, unbelieveable and unforgettable! Without even subscribing, the script was downloaded. I was lost after that, but went to the Forum for help and discovered I should read the Read Me file. I printed it and followed instructions step-by-step. So easy, even a HTML/CSS/Code Dummy Like Me, could do it! This was the most programming I've ever done. It worked perfectly and looks great with my header. Thank you! I found Help Desk from a link on another site. Thanks!!!!!
Professional Help Desk for FREE!
Reviewed byAnonymouson Tue, 16th October 2007
That's right not only is it completely FREE but it has all the features you would expect from a professional Help Desk script.
Taking me ony three and a half minutes to install, I'm going to have to recommend this script to everyone. Well done!
Help desk software Hesk 0.94
Reviewed byAnonymouson Thu, 6th September 2007
Awesome work Klemen Stirn. I cannot thank you enough. I was looking for something along the lines of a AMP configuration and Hesk is the best choice. Easy to install and I am glad to see that there are updates as well as a news letter to keep me informed. Congratulations on perfecting a help desk web application.
1-2-3 EASY even for me!
Reviewed byAnonymouson Sun, 15th July 2007
If I can install this - ANYONE can install this! I even had it working one the first try. While I have some tweaking to do on the looks - the functions all do exactly what I expected them to do. Documentation is thorough and easy to understand - even for the non-tech. I would prefer easier to adjust appearance, but that is the only drawback.
great script
Reviewed byAnonymouson Thu, 23rd November 2006
Hi,
This is a neat script ;-)
I used it for a course in using phpscripts and it went very well, i also plan on using this on my main site.
Thank you very very much !
Script does not work
Reviewed byAnonymouson Mon, 20th November 2006
After a successful install I was not able to access the admin system due to a blank white page. This was using a a plesk control panel linux system and php4x.
Wed, 22nd November 2006
The script works fine for several thousand users, the problem must be on your server. But don't expect a solution from HotScripts, there is this thing called SUPPORT FORUM on my website. Yes, I even provide support for my free scripts :-)
Free helpdesk software Hesk
Reviewed byAnonymouson Sat, 16th September 2006
I came across Hesk helpdesk after installing five other free ones. This is by far the easiest to install as well as to use. Do not settle on a helpdesk program until you have tried this one.
Hesk
Reviewed byAnonymouson Fri, 5th May 2006
I've been looking at a variety of scripts for my website for sometime. My main problem is that I am not a programmer and when I have found scripts using sql I have been unable to get them working. Hesk worked for me without any difficulties and if you add to that the professional look and functionality of this helpdesk script, it's fantastic. Highly recommended.
Hesk Review
Reviewed byAnonymouson Wed, 1st February 2006
Installed this script because the description fitted what I was looking for. Very easy to configure and works great. Received the newsletter about the next version and am very excited about it's release. Great programming!!!!
Good Script for Helpdesk Needs - and free!
Reviewed byAnonymouson Sat, 17th December 2005
I'm using this script on my site and have linked it first to my custom 404 (file not found) page so that visitors can open a support ticket to have a missing file in my downloads sent to them. It installed painlessly in just a few minutes and is a great program. No fuss, just great software.
Just what I needed
Reviewed byAnonymouson Sat, 12th November 2005
It's perfect for what I needed. A simple, easy to install script that was up and running in about 5 minutes. In case this can be of help to anyone, I am using the customer interface on a Joomla site as a wrapper element. It will take a little tweaking to get it just right but it incorporated quite nicely into the Joomla based site. I have no problem recommending this script to anyone looking for a simple, efficient help desk solution. Any plans to build this as a Joomla module in the future?
HESK Compromised!
Reviewed byAnonymouson Sun, 30th October 2005
Hi there, I have been using hesk for a few months now and think it is great. This was until I discovered some dirty little hacker had somehow changed the username and password for the admin section, and applied it with unpleasant content.
I have since removed hesk, which is a pity because i thought it was an excellent piece of software.
If anyone has any suggestion what might of happend i would be grateful, i put all logons through SSL so i dont know how this guy did it.
Many Thanks
Tue, 3rd January 2006
Keep your Hesk up to date (install the latest version) for all the latest features and fixes.
Great easy to use script
Reviewed byAnonymouson Thu, 13th October 2005
I was looking for a clean easy to use Help Desk. I have tried out about 8 other scripts and this was the best. One thing that I would like to see added though is the ability to add more fields to the �Submit A Ticket� page.
All in all though a great script. THANK YOU.
Great Script
Reviewed byAnonymouson Thu, 6th October 2005
Thank you for such a good script. It really is easy to install and to use.
Security?
Reviewed byAnonymouson Mon, 27th June 2005
This is not a bad script, however its code is prone SQL Injection, which could lead to security problems.
Wed, 20th July 2005
Hello,
Thanks for the comment, but if you examine the code in detail you will see that SQL injections aren't really possible. Each variable used in SQL statements is either defined within the script or checked by a function which makes sure quotes are escaped and html special chars translated into their HTML-equivalent. Where numbers are used (like "WHERE `id`=$id") the script makes sure nothing but a number is entered. If one would try a SQL-injection attack the script would simply throw out an error and not execute any code.
In my opinion the script is secure. I would be more than happy to discuss any potential insecurity, but I don't think HotScripts is the place to do that.
Regards,
Klemen Stirn
B R I L L I A N T ! ! !
Reviewed byAnonymouson Tue, 21st June 2005
Well, i was looking for a free TT-system, easy to install, not eating too many ressources (as others do!)...
I was lucky to remember HotScripts, so i gave it a try. There are a lot of TT-systems, which are free to use.
But:
Every script had one or more fatal errors, which made me very angry.
(Database not MySQL, too much traffic, heavy load on database, extra user for database, special extensions, Style not customizeable; etc...)
Then i tried hesk...
Well, of course, it can't be the best TT-system, because there are too many missing features (which makes working easier), but they aren't neccessary.
And the best:
It works on shared hosting!!!!!!!!!!!
E X C E L L E N T ! ! !
Best wishes for further developing.
Great Software
Reviewed byAnonymouson Fri, 17th June 2005
Hesk is great free software. I was looking for something simple that I could use as a support system and didn`t want to use those big complicated systems. A few alterations and Hesk is exactly what I need. Awesome free software that should not be overlooked.
Hesk - Fantasic
Reviewed byAnonymouson Mon, 13th June 2005
I came across this script quite by accident and have installed it on one of my websites. Customers say we are now much more professional in our business and I will now be adding it to more websites.
Congratulations on creating such a marvellous program
Wilson Cowden
Nice Program
Reviewed byAnonymouson Fri, 29th April 2005
I was looking for a good Help Desk application that was simple to install and not too complex. I have tested several that either required a lot of setup to work well (lots needed email piping setup) or were bloated with too many tools. Hesk was exactly what I was looking for. With a few minor tweaks, this is one of the best free Help Desk programs I could find.
