Excellent Workhorse
Reviewed byAnonymouson Tue, 13th May 2008
The latest GreenDeskTiny (2.3.0) is a real workhorse. The Multiple Quick Reply feature alone is well worth the money. It allows a single staff person to respond to multiple tickets, each with a custom reply, all with one click. It's great. There is a complex set of features, including ticket merge, internal departments, search db B4 submit, and lots of ticket filtering, and many bulk actions that allow one support person to do tons of work. This is now an indispensable part of our business.
Well thought out, well designed for both function and ease of use
Reviewed byAnonymouson Fri, 3rd November 2006
I've spent the better part of two weeks exploring the various support scripts out there, and this one, is the best for me. It is well-thought out, and has clear, a quick-to-grasp layout and navigation for both admin and users. (After all, a helpdesk is there to solve problems, not create new ones.) I highly recommend downloading the trial yourself and be amazed.
Excellent Support System
Reviewed byAnonymouson Wed, 10th May 2006
I have used quite a few helpdesks both perl and php, and I must say that I am truly impressed with Green Desktiny. This is a mature, well-conceived support solution that is actively being developed and that has a very reasonable price. It's fast, installs very easily, utilizes smarty templates for both user and admin sides, and has an excellent feature list, with a new version due out soon that I can't wait to see. Try the full-powered trial version to see the features and easy navigation.
